• Participate in project teams to design, configure, test, and release applications/components pursuant to business, architectural, and/or service requirements. Design, configuration, development, test, and release activity should be in alignment with industry and BU best practices, guidelines, and standards.• Serve as a point of contact for the client’s stakeholders and provided customer support in addition to team-building with on and offshore agile teams.• Collected and provided evidence of Mercury Application for IT Sarbanes Oxley (SOX) Compliance testing by Internal & External auditors Provided detailed walkthroughs to all stakeholders (Strategic Team, Business Users, development and testing teams) and ensured functional adherence for Guidewire Policy center implementation.• Create New user accounts with concerned profiles as per the team and job roles, Manage Salesforce security including roles, profiles, sharing rules, and 3rd party apps groups.• Analysis and documentation of the business requirements for Policy conversion to Guidewire PolicyCenter at the time of renewal.• Lead Collaboration meetings with Program Managers, Confidential, and various other counterparts to help guide them through our process of JIRA and Confluence Methodologies.• Created users, roles, and public groups and implemented role hierarchies, sharing rules, and record-level permissions to provide shared access among different users.• Worked as Business Analyst for the project on Workers Compensation line of business to gather and document as is flow and future business flow using Guidewire PolicyCenter• Worked on end-to-end data flow across Salesforce.com CRM, identifying complex integration use cases and object data mapping for high-volume data migration • Conducted Sarbanes Oxley (SOX) and SAS70 audits for commission, life and annuity application

• Worked on Property and Casualty insurance company as an Underwriter. Strong understanding of rating in Property and Causality.• Involved in mentoring specific projects in the application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.• Documented configuration & data migration/conversion requirement for available functions within Guidewire PC including users, roles, permissions, regions, Managing Catastrophes and business types.• Worked as a part of scrum team, in an agile methodology with sprint cycles, daily stand-ups and story implementation. large cross-functional project and support teams.• Attended requirements gathering sessions with the customer based on user feedback and new enhancements, which were entered JIRA and tracked for future releases.• Participated in Bug-Review meetings wif software developers, QA engineers, managers and suggested enhancements to teh existed application from business perspectives, provided solutions to existing bugsConducted Sarbanes Oxley (SOX) audits and provided interface to internal and external auditors• Coordinated with the QA team in using Rational Clear Quest for defect tracking for the complete issue module including policy, risk, coverage, and future underwriting cancellations part.• Worked closely with business team to understand their current process and worked with them to write user stories for developing the new Lightning application also Provided Salesforce-related training to promote Sales, Service, and Marketing Cloud for end users.

• Extensively used test management tools like TestRail and JIRA to develop test cases, test scripts, execute the scripts and track the defects, Log the defects and report the defect bug• Find security gaps in the application and report the issue• Documented functional specifications to automate the loan approval process for home Mortgage online application, workflow - for the credit department, upon approval the system routes the application to the underwriters for review• Executed Smoke Testing, System Testing/Functional Testing, User Acceptance Testing (UAT), and Regression Testing• Perform analysis and write a test case to cover the functionality• Facilitated and managed meeting sessions with a committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring, and Asset Management.• Meet with key stakeholders to gather detailed business and functional requirements to be built into Salesforce.com.• Documented the successful or unsuccessful completion of each test condition in the Test Director script repository and verified actual results against expected results for discrepancies• Involved in testing all the data elements in Mortgage Account Inquiry Service, which is called to obtain Mortgage loan data from MSP• Acquire user requirements and designs for the Salesforce.com CRM to capture all sales and marketing needs.• Worked in the agile environment and provide updates on daily stand-up.• Participated in status meetings to report issues. Communicated with developers through all phases of testing to prioritize bug resolution using JIRA

• Work with Business teams to groom stories and consult with product owners on business requirements• Help to design new Salesforce solutions test and bug fix code before deployment• Maintain lean documentation throughout the development process.• Create audit trail documentation for QA testing and subsequently verify compliance rules during parallel implementation• Trained 3rd party off-site QA team with various tasks including performing various types of testings, bug tracking management in JIRA• Involved in creating gap analysis document, clearly identifying the data, business process and workflows of the organization with respect to salesforce.com implementation.• Actively participate in all Agile ceremonies (Sprint Planning, Daily Scrum, Retrospective, Reviews, etc.…)• Participate in continuous delivery, optimization, monitoring, release management, and support of the end-to-end release process• Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.• Evaluate new Salesforce releases and applications, participate in plans for their implementation, and remain current with Salesforce administration best practices• Log and track identified problems through to resolution• Collaborate with system administrators, consultants, other engineers, and analysts to uncover pain points with processes and identify optimization opportunities.