Identify, analyze, and resolve billing exceptions by investigating discrepancies in customer accounts, invoices, and payment records.Utilize SAP to track, manage, and resolve billing exceptions, ensuring data accuracy and proper documentation within the system.Invoice Review and Validation: Review and validate invoices for accuracy, ensuring compliance with company policies and customer agreements.Conduct in-depth analyses of billing discrepancies to identify underlying issues and work with relevant departments to implement corrective actions.Maintain detailed records of billing exceptions and resolutions, generating reports for management to monitor trends and suggest process improvements. Collaborate with the finance and operations teams to enhance billing processes and reduce the occurrence of exceptions, leveraging SAP functionalities.Act as a liaison between the company and customers to resolve billing issues, ensuring timely and clear communication.Ensure all billing activities comply with relevant financial regulations, company policies, and industry standards.

 Involve in new transition project and led the taskforce to ensure seamlessoperation and timely competion of Nala Market’s collection. Ensurely timely follow of delinquent outstanding account receivable with customers,Sales team & operation team. Managed Service level Agreements for activities by Shared Service Centre. Retrieve ACH,Wire and check payment information from bank statement and process against customer accounts and invoices. Raise journal entries for refund,write off,WHT and intercompany transaction Conduct calls with custome in order to solve payment issues ,bank verification Reconcile account receivable with customer’s accounts in order to minimize/avoid disputed invoices with customer’s account Managed collection activities,prepared adjustment voucher,statement and ensure cash allocation and AR reconciliation.

 Retrieve ACH,Wire and check payment information from bank statement and process against customer accounts and invoices. Ensurely timely follow of delinquent outstanding account receivable withcustomers,Sales team & operation team of APAC Market. Provide the recommendation and sharing idea in flow to minimize the redundant work and can manage working time wisely Conduct calls with customer and Finance Leads in order to solve issues and latest payment update by weekly basis. Reconcile account receivable with customer’s accounts in order to minimize/avoid disputed invoices with customer’s account Introduce the tracker that can reduce time spent on managing certain cases related to ad spending matters. Collaborate with various internal business functions teams and external customer to resolve receivable issues and to achieve common goals and objectives. Carry out administrative activities related to collections,such as preparing adjustment vouchers,statements and letter. Review and submit adjustments such as FX,bank fees and withholding tax at Source for India customers. Raise task for invoices compromised due to fraud and follow up until credit notes approved.

 Doing annual collection & ageing report for KPI record. Update weekly forecast & collection update. Update on suspension & problematic account. Send suspension notice to customer and communicate with Sales & HOD. Reactivation account (manual & auto suspended accounts) Refund of deposit & overpayment for terminated account. Doing monthly commission report Handle cheque return charge back. Sending reminder to corporate customer before doing any action regarding their account. Doing contra note.

- To process account receivable in monitoring and reviewing daily functions of debt collection.- Process receipts payment and ensure all payment are updated then post accurately in system on timely basis.- Maintain accounting ledgers by verifying and posting account transaction.- Process trade related rebate, debit notes, invoice statement and credit notes.- Communicate with internal and external parties on billing discrepancy.- Have a great communication skills and manner because can solved outstanding, customer enquiries and problem.- Achieve target for overdue more than 60 days,90 days and 120 days.

• Handle the filling records• Do the administrative task.• Monitoring and handle the computer equipment• Handle the event management.

Give information about features,quality, and availability of different products to the consumerArrangement the product.Communicate with customer.