Abdul Hafiz Email and Phone Number

— Management of a diverse portfolio of commercial MPS accounts, spread across an array of global markets.— Focus on fostering strong client relationships, at all levels of seniority, to maximize customer retention and identification of opportunities for growth.— Engagement in strategic forecasting and account reviews to maximize customer satisfaction, and revenue return.— Strong focus on inter-departmental collaborative communication, to ensure project deployment outcomes are within desired time parameters.

— Managed a portfolio of commercial print accounts, with a strong focus on regenerative growth for the existing customer base.— Managed a 95% customer retention target, whilst identifying new business opportunities and successfully implementing personal incremental growth targets for the existing portfolio. This enabled simultaneous focus on internal and external growth opportunities, which created an environment conductive to long-term viability for existing business.— Family and managed tenders, conducting through strategic assessments of both current, and predicated future business landscapes to maximize customer profitability.

— Managed MPS commercial print accounts across the Australia and New Zealand— Involvement with a project to develop the MPS infrastructure, company-wide, and assisted with the implementation of standardized processes which would ensure the long-term viability of the MPS business model.— Took the initiative to develop new business opportunities, conducting thorough strategic cost-benefit analysis, and tailoring offerings to suit each clients individualized needs.

Deliver Managed Document Solutions to Clients

Develop and Maintain Customer Relationships with Tier 1 Clients