❖ Manage information technology and computer systems❖ Plan, organize, control and evaluate IT and electronic data operations❖ Designing effective IT Budget for the IT department and presenting to the senior Managers.❖ Manage project budget and resource allocation.❖ Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.❖ Participating yearly external and internal IT Audits and meeting its compliance.❖ Design, develop, implement and coordinate systems, policies, and procedures❖ Ensure security of data, network access, and backup systems❖ Act in alignment with user needs and system functionality to contribute to organizational policy❖ Identify problematic areas and implement strategic solutions in time❖ Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.❖ Audit systems and assess their outcomes❖ Preserve assets, information security and control structures❖ Handle annual budget and ensure cost effectiveness❖ Lead planning and/or implementation of projects.❖ Completes projects by coordinating resources and timetables with user departments and data

Manage information technology and computer systems Plan, organize, control and evaluate IT and electronic data operations Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance Design, develop, implement and coordinate systems, policies, and procedures Ensure security of data, network access, and backup systems Act in alignment with user needs and system functionality to contribute to organizational policy Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. Audit systems and assess their outcomes Handle annual budget and ensure cost effectiveness Facilitate the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective supervision if necessary. Manage project budget and resource allocation. Follow a defined, agreed upon project management methodology. Present oral and written Working closely with users to ensure the project meets business needs. Identifying user training needs and devising and managing user training programs. Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees. Completes projects by coordinating resources and timetables with user departments and data center. Identifying and acting on opportunities to improve and update software and systems Developing and implementing IT policy and best practice guides for the organization Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outage.

The IT Supervisor will ensure the smooth every day running of this core team, ensuring that SLAs are met and that quality targets are reached and maintained.Ensure the satisfaction levels with existing ICT services remain high during the implementation of major new ICT services and initiatives.Manage small scale/peripheral projects relating to the improvement of existing services.To provide management and technical support to the development team during critical periods of large scale projects and initiatives.Undertake scoping and project management for small/medium improvement Projects to improve existing applications and services.The job involves frequent visit to other countries and regular essential travel between sites to provide support /maintenance for ICT systems.1. Develops and implements policies and procedures related to information systems hardware and softwareacquisition, use, support, security, and backup.2. Oversees operations and processes relating to mission critical systems.3. Communicates with other departments to report and resolve software, hardware, and operationsproblems.4. Coordinates the planning, installation, testing and maintenance of equipment/products, and thedevelopment and implementation of disaster/recovery procedures.5. Provides extensive vendor management. Assists in negotiation and coordinating activities of, hardware,software, telecommunications, and support vendors.6. Meets with users to determine quality of service and makes necessary adjustments to accommodate theirneeds.7. Coordinates unit’s activities to ensure a smooth flow of operations by setting priorities, establishing goals,and assisting in the development and implementation of internal policies and procedures.8. Assists in development of long-term strategies for growth and maintenance of department resources.9. Makes budgetary recommendations to upper management, and monitors expenditures against approved budget.

Duties/Areas of ResponsibilityThe position will involve the following areas of responsibility:• Escalate IT issues to the IT Manager where necessary• Responsible for managing backups and tape rotation• Diagnose and resolve technical issues• Undertake small to medium-sized IT projects as instructed by the IT Manager• Provide desktop and server support• Support and maintain MS Server/Desktops and MS Exchange• Setting up and configuring new laptops and desktops• Install authorised software to laptops and desktops• Ensuring security and upgrades are applied and kept up to date on desktops and laptops• Antivirus installation to all desktops and laptops• Fault-finding to laptops and desktops• Reporting faults and maintaining logs on servers, desktops and laptops• Completing internal user moves including phones• Patching of network and phones• Making of Cat 5 e network cables were necessary• Ensure all logs for equipment and users are maintained• Setting up and configuring new core servers• Installing authorised software to core servers• Ensuring patches and upgrades are applied to core servers• Fault-finding to core servers• Creating purchase requisitions for IT hardware/software• Ensuring all software purchased licensing is recorded and maintained• Exchange server mailbox maintenance including archiving mailboxes• Setting up new users and disabling expired accounts in accordance with HR requirements• Providing support for MAC and PCOther• Prepare documents, meeting materials and correspondence• Perform basic administrative support duties as required to meet specific operational objectives• Perform miscellaneous job-related duties as assigned by the IT Manager• Attend the Spring Convention to provide IT support• Work extra hours to meet deadlines, as required and where reasonable• Provide assistance as required to the IT Manager• Provide assistance and support to colleagues in IT-related matters