With over 20 years of experience in Internet Service Provider & Broadcasting media organizations, working to ensure consistently high levels of service quality and customer satisfaction by leading, guiding and managing customer support teams with so many engineers and technicians. Currently leading Sylhet zone customer support team members for all media operations to provide customer connectivity including fiber infrastructure, Customer Support, Access network, radio links. Working to identify, coordinate and provide timely resolution of connectivity issues to our customers to ensure best level of service. Working to identify, coordinate and provide timely resolution of connectivity issues to our customers to ensure best level of service. It is my responsibility to take the initiative to find customer-centric solution.
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Assistant Manager | TechnicalLink3 Technologies Limited Jul 2022 - PresentSylhet, Bangladesh -
Senior Support Engineer | TechnicalLink3 Technologies Limited Aug 2019 - PresentSylhet, Bangladesh♦ Current I am working as a team supervisor of Physical team in Sylhet zone.♦ Recently i was the same position on SOC team.♦ earlier also i was same position of customer support team.I am trying to deliver my best as a team supervisor
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Senior Support Engineer | Fiber Infrastructure | TechnicalLink3 Technologies Limited Sep 2016 - Jul 2019Sylhet, Bangladesh♦ Worked as a member of fiber infrastructure team and since I was already experienced for this task I always instructed the technician team how to work properly and quickly.♦ I perform the transfer of new links to the client's home, Relocation and reactive work also had to be done.♦ Also had to solve different types of network and customer problems.
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Senior Broadcast EngineerEkattor Television Jul 2012 - Jul 201657,Sohrowardhi Avenue,Gulshan Baridhara,Dhaka,Bangladesh♦ Setting up and managing transmission links during outside broadcasts;♦ Configure and maintenance Linux/ CentOS systems for FTP and other live broadcasting equipment's; ♦ Maintain and troubleshoot Different Types of Transmissions equipment's .♦ Ensuring interdepartmental IT support (PCs, printers, Wi-Fi devices are running smoothly) ♦ Core network monitor, problem identify and rectify within short time;♦ Communicating effectively with members of the team and other colleagues;♦ Keeping up to date with the industry by building and maintaining a network of contacts.♦ Interpreting and implementing instructions and requests from producers, directors and other colleagues; -
Manager/Asst-Manager,NocBts Communications (Bd) Limited. Jul 2010 - Jun 201222,Kamal Atatuk Tower,Kamal Atatuk Avenue,Banani,Dhaka♦ Full responsibilities of all current and future backbone networks.♦ Establishing all new links and keep all links to maximum uptime level.♦ Optical fiber links, Radio links or Micro wave links using self or third party link monitoring. (Nationwide Connectivity).♦ Create friendly and effective team to create motivation among employees.♦ Create a 24/7 effective is monitoring system such that upper level management is aware of all critical issues.♦ Time to time provide effective reporting to senior management for any Issues which may affect quality of service. ♦ Create and maintain excellent client relationships such that we have a maximum client satisfaction. -
Engineer, Network & TransmissionsBts Communications (Bd) Limited. Jul 2008 - Jun 201022,Kamal Atatuk Tower,Kamal Atatuk Avenue,Banani,Dhaka♦ Design and create fit for purpose and cost-effective fiber optic to include topology layout, fiber splice plans, cable duct and routing, and where applicable, utilizing Openreach PIA♦ Working at heights and in the underground network♦ Working to client and company Quality, Safety & Health processes and procedures♦ Work closely with relevant stakeholders, internal, external, local authorities to ensure effective and efficient implementation of the infrastructure and react to any change.
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Sr. Support Engineer/Network EngineerBts Communications (Bd) Limited. Dec 2004 - Jun 2008Mirjagangal,Sylhet,Bangladesh♦ Installation and troubleshooting of various operating systems and other necessary assistance.♦ Handle customer complaints over phone and provide resolution.♦ Conducting home inspection as per customer complaints and providing proper solutions to them.♦ Network monitoring and troubleshooting related issues including cabling, hubs, switches, routers and printer servers etc.♦ Corporate network design, implementation and maintenance.♦ Satellite (VSAT) link monitoring and troubleshooting if required.
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System EngineerDaffodil Computers Ltd Jun 2000 - Dec 2004203 Planet Araf,Zindabazar,Sylhet,Bangladesh♦ Hardware assembling, software installation and maintenance. ♦ Installation different types of operating systems and other necessary assistance.♦ Configuring LAN & MAN and maintenance as per client required. ♦ Analyzing systems data in order to make changes to the hardware configuration.
Abdul Hakim Skills
Abdul Hakim Education Details
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Sylhet International University3.27 -
Sylhet Polytechnic InstituteElectrical, Electronics And Communications Engineering
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The Aided HighGeneral Science
Frequently Asked Questions about Abdul Hakim
What company does Abdul Hakim work for?
Abdul Hakim works for Link3 Technologies Limited
What is Abdul Hakim's role at the current company?
Abdul Hakim's current role is CCNA | RHCSA | MTCNA.
What schools did Abdul Hakim attend?
Abdul Hakim attended Sylhet International University, Sylhet Polytechnic Institute, The Aided High.
What skills is Abdul Hakim known for?
Abdul Hakim has skills like It Operations, Network Administration, Broadcast Television, Optical Network, Linux System Administration, Tcp/ip, Satellite Tv, Mikrotik, Leadership, Research, Networking, Software Installation.
Who are Abdul Hakim's colleagues?
Abdul Hakim's colleagues are Ranjit Barman, Abdul Rakib, Shishir Molla, Entertainment Entertainment, Mosarof Hossain Jony, Gupal Krishno Das Shawon, Md. Maruf Hasan.
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Abdul Hakim
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