Abdul Hussein Email & Phone Number

Minneapolis, Mn, Us

• Created detailed hardware tickets for troubleshooting and repairs. • Working with ITSM site for tickets from employers.• Resolved issues via Microsoft Teams, improving employee productivity and satisfaction. • Managed the shipping and handling of computers and accessories, ensuring timely and accurate deliveries. • Imaging PC's Autopilot and None Autopilot • Scripting PC's • Resolving tickets from ITSM site and escalating to the right department depending on needs… Show more • Created detailed hardware tickets for troubleshooting and repairs. • Working with ITSM site for tickets from employers.• Resolved issues via Microsoft Teams, improving employee productivity and satisfaction. • Managed the shipping and handling of computers and accessories, ensuring timely and accurate deliveries. • Imaging PC's Autopilot and None Autopilot • Scripting PC's • Resolving tickets from ITSM site and escalating to the right department depending on needs. • Refurbished and donated computers for community use, supporting PC for People’s mission. • Cross-trained with multiple teams, contributing to an increase in ticket resolution efficiency. • Calculated 3M PC’s and cost to ship back manufacturer partner, and Keeping up with storage of computers in cost going out • Shipping out warranty approval dates laptops to 3M employees. • Giving 3M employees correct PC’s and models to ensure they get right PC. • We have meetings to discuss changes in work daily activities or if something new has been added to our applications. Show less