Conducted feasibility studies and systems analysis.  Manage the Request for Proposal (RFP) process, including releasing, evaluating RFPs with technical and business stakeholders, and finalizing vendors for contract awards.  Designed system architecture in alignment with system functionality requirements.  Gathered user feedback and updated documentation accordingly.  Coordinated activities among vendors, implementation teams, and internal stakeholders. … Show more Conducted feasibility studies and systems analysis.  Manage the Request for Proposal (RFP) process, including releasing, evaluating RFPs with technical and business stakeholders, and finalizing vendors for contract awards.  Designed system architecture in alignment with system functionality requirements.  Gathered user feedback and updated documentation accordingly.  Coordinated activities among vendors, implementation teams, and internal stakeholders.  Developed plans for System Integration Testing (SIT), User Acceptance Testing (UAT), and Support processes.  Facilitate the development and acceptance of the Project Objectives and Business Case by preparing Project charter.  Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders Develop comprehensive project plans that cover all project related areas such as scope management, time management, risk management, quality management.  Develop and manage a project budget that is approved by key stakeholders. Show less

 Introduce automated dashboards for business performance analysis, and thereby responsible for providing critical decision support. Assist to automate various report related requirements, liaising with Project & IT departments with regards to the system requirements. Providing recommendation/suggestions to design and implement new tracking mechanisms to improve overall efficiency. Ensure effective early warning indicators and other control reports to highlight key risk indicators to… Show more  Introduce automated dashboards for business performance analysis, and thereby responsible for providing critical decision support. Assist to automate various report related requirements, liaising with Project & IT departments with regards to the system requirements. Providing recommendation/suggestions to design and implement new tracking mechanisms to improve overall efficiency. Ensure effective early warning indicators and other control reports to highlight key risk indicators to the management and ensure regular system health check for data accuracy. Supervising and analyzing the daily, weekly and monthly MIS and suggest if changes required,  Designated specific tasks to individuals, motivated maximum performance, and monitored outcomes, also suggested options to improve Productivity & Performance Unit and Staff’s. Designed & Build internal Collection System which is utilized by the entire team in managing the overall portfolio, acting as a Manual dialer manager, provides information like Status of accounts, Resolution, complete audit trails of customer, which helps collection to prioritize on the basis of unresolved accounts, collection codes. Collection remarks, and more importantly which saved a minimum of 150 to 500 K as cost to buy a collection system. Show less

 Comprehensive analyzing the Recovery Portfolio of Credit Cards & Loans, Balance Scorecards preparation for Employee Performance Evaluation, Portfolio management of Debt Collection Agencies (Local & Int. Strategic Allocation of Delinquent Customers’ Accounts. Allocation of Delinquent portfolio to collection teams as per the allocation strategy. To develop / produce / analyze / consolidate Business / Credit / Collection MIS for all asset products from Systems like PLMIS / CAPS /… Show more  Comprehensive analyzing the Recovery Portfolio of Credit Cards & Loans, Balance Scorecards preparation for Employee Performance Evaluation, Portfolio management of Debt Collection Agencies (Local & Int. Strategic Allocation of Delinquent Customers’ Accounts. Allocation of Delinquent portfolio to collection teams as per the allocation strategy. To develop / produce / analyze / consolidate Business / Credit / Collection MIS for all asset products from Systems like PLMIS / CAPS / Equation using reporting tools like Business Objects / Crystal and MS –Office. Preparing the Monthly MIS PACK, that contains entire Collections & Recovery activity of the month. Generate MIS that will help portfolio trend analysis of the products. (e.g. Nationality wise, industry wise portfolio performance), Assist to analyze the productivity and performance evaluation of collections staff’s Show less