Abdul Kadar Shaikh Email & Phone Number

With over two decades dedicated to Service Delivery Management, I bring expertise across pivotal areas, including B2B Marketing, Sales, Business Development, Relationship Management, Channel Development, and Strategic Alliances. My specialty lies in optimizing service desk operations and building strategic partnerships that enhance customer satisfaction and streamline operational efficiency.Throughout my career, I’ve developed a strong grasp of sales dynamics and the complexities of client engagement. I’m adept at leading teams to exceed targets, utilizing effective performance management, and launching B2B marketing campaigns that amplify brand presence and drive revenue growth. My accomplishments include consistently high customer satisfaction ratings, improved first-call resolution rates, and shorter ticket resolution times, achieved through strategic problem-solving and process refinement.Moreover, I’ve forged strategic alliances that expand service capabilities and drive organizational progress. I’m passionate about applying my expertise in service delivery management and collaborative partnerships to foster continuous improvement and deliver exceptional customer experiences.Our organization operates globally, with offices in India, the UAE, Canada, and the UK, serving a diverse client base. With over 15 years in implementation, 30 years in development, and 10 years in business transformation, we guarantee quality and innovation. Our team’s 12-year proficiency in ERP solutions—including Oracle, SAP, and Microsoft—ensures transformative outcomes. Supported by a seasoned management team, we tackle complex challenges head-on, driving growth and success. Our global delivery model provides personalized local service with the efficiency of international operations.

Listed skills include Management, Call Centers, Team Management, Training, and 7 others.

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  Maharashtra English School

  Commerece