• Implement and troubleshoot Microsoft SQL Server 2008R2 - 2019, Azure Databases, Managed Instances, Azure synapse. Azure Databricks• Troubleshoot SQL Server, including performance problems, query tuning and optimization, and Windows Server performance problems• Provide on-site and remote technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft SQL server.• Provide field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier Support and Microsoft Consulting Services. • Act as the primary onsite technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues escalated to the highest levels of management.• Act as a resource for on-going SQL planning and deployment• Help with analysis of Upgrade/Migration to a new SQL environment• Provide SQL workshops and training for customer's existing support staff (AlwaysON Availability Groups, SQL 2014 New Features and SQL Server Health Checks)• Deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation. Manage escalations and sub-cases to ensure timely and high quality resolution of all issues. • Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments. • Develop relationships with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support consulting. • Partner with Premier Technical Account Managers to effectively manage hot-sites including documented action plans and daily status updates for the customer and Microsoft management.
Listed skills include Sql, Databases, T Sql, Ssrs, and 13 others.
