Managed 9 of the Company busiest restaurants in the City and West End with a team of 24 mangers and average takings of 165- 210K net per week. Duties included:- Interviewing, employing, training and developing staff- Employee Relations including investigations, grievances and disciplinary hearings - Running workshops and training sessions- Training and developing team members to become Managers and Managers to become General Managers- Increasing sales through store promotions, incentives, local marketing, advertising and business plans. - Keeping the payroll system up to date with new starters and leavers- Processing weekly pay, holiday and sick pay.- Compiling employee personnel and training folders for all team members.- Controlling the Profit and Loss Account, including Cost of Labour and Cost of Sales- Provide training to Support/ Deputy Managers on handling employee issues- Performance Management- Complying with Health & Safety, Operations, and Auditing standards- Forecasting sales and labour- Staff scheduling- Banking- Food orders, stock taking and inventories- Dealing with customer complaints- Holding staff meetings and training sessions- Leading the team forwards to meet company targets

Managed every aspect of a restaurant with 50 staff, 3 Assistant Managers and with a turnover of 35 to 50K per week.Trained Managers for other restaurants and holding disciplinary and grievance issuesAlso managed the following branches: Dean Street, Aldwych and London Wall