Abdul Majid, is a Social Impact Entrepreneur & visionary, a former IT professional with notable experience in the industry, is now the Chief Executive and co-founder of Zameen Foundation, a non-government organization. His dedication to supporting marginalized and underprivileged people led him to leave his successful career in IT, which included positions at various retail organizations in Indonesia and reputable companies like Raymond Ltd., Pepe Jeans Ltd., and VIP Ltd. Additionally, he has served as the Chief Secretary of Falco Buyers' Welfare Association, providing legal advice for real estate matters to home buyers. Abdul Majid holds a Bachelor's degree in Political Science from Mahatma Gandhi Kashi Vidhyapeeth Varanasi and an MBA in Information Technology from Mumbai University.Contact us for collaborations, volunteering, fundraising, projects and other queries related to Zameen Foundation # abdul.majid@zameenfoundation.org

- Managing 8 IT specialists including two IT managers to support around 200 POS locations including HO users and regional office across Indonesia when using hardware, software and core applications to support business process. - Making sure IT infrastructure are up to date and follow the best regularities, having no performance issues. Assessing system data & error logs to determine areas for improvement or repair. - Oversee IT activities while upgrading systems & servers and migrating the organizations data. Introducing new methods to streamline the upgrade process, monitor the system to ensure that it remains stable and usable and maintaining data security through the migration process. - Heading IT internal audit, ensuring IT security & compliance meet the organizational control and SOP’s.- Review and approve IT change management requests after analyzing the impacts and risks associated with respect to different IT elements. - Provide direction & coaching the solution to team members when unable to successfully resolve any issue due to hardware, software or because of any missing SOP - Developing SLA and other IT policies & procedures to ensure that the department operates effectively. Ensuring that SLA's for all services provided by the third-party are prepared and in place. - Assess business needs and presents to vendors. Manage and compare pricing and vendor bids with respective departments budget. - Establish SOP's, FAQ's, E-learning mechanism, policy mechanism and workflow within IT Helpdesk, IT Support and IT Asset Management - Worked with IT Director and finance head for company budget, provide upfront estimates of costs under various heads and keep track of spends to ensure the best ROI for the company on its Technology investment - Managing KPI, develop operations roadmap, set improvement goals and monitor progress report within the team members

- Managing 8 IT specialists including 2 managers.- Heading IT internal audit, ensuring IT security & compliance meet the organizational control and SOP’s.- Developing SLA and other IT policies & procedures to ensure that all services provided by the third-party are in place.- Establish SOP's, FAQ's, E-learning mechanism, policy mechanism and workflow within IT Helpdesk, IT Support and IT Asset Management- Making sure IT infrastructure are up to date and follow the best regularities, having no performance issues.- Provide direction & coaching the solution to team members.- Managing KPI, develop operations roadmap, set improvement goals and monitor progress report within the team members.

 Reporting to CEO. Providing day to day technical support to 150 users including head office and three regional branches. Providing telephonic & remote support for HW, Network and POS application to 40 retail outlets. Independent Project Planning and management for Point Of Sale Setup for New Retail Outlets and Coordinating with third party vendors and AMC partners to work done in timely manner and within the given timeline.  Oversees CRM application (Capilary In-Touch) and support in coordination with Caplillary vendor for implementation and transactional issues. Preparing annual IT budget and managing IT audit & inventory for all location.[6-7] Ensuring IT security policy has to be applied through firewall and antivirus application. Monitoring of Anti Virus Server with currently signature files and all client system are updated. Check the Logs and take necessary action to prevent / remove virus. Add/delete users in active directory, ERP, Email ID creation and managing firewall for user rights. Monitoring & managing servers (AD, DHCP, FTP, Mail, ERP, and Antivirus) and check back up data, taking backup of system state of all servers. Ensuring the network connectivity of Head Office, Regional branches and retail outlets network are up-to-date for smoothness of transaction and data synchronization. Managing/coordination with AMC partners for implementation, maintenance and price negotiation. Making presentation and provide weekly reports to the relevant stake holders ensuring transparency in existing and future developments. Automation of price master management for garment products using ShoperHO application Documenting the learning from the project implementation and sharing the same. Manage and motivate IT team and sharing experience & knowledge with them. Leading team of 5 technical personnel’s for managing IT support.

 Reporting to CEO. Providing day to day technical support to 150 users including head office and three regional branches. Providing telephonic & remote support for HW, Network and POS application to 40 retail outlets. Independent Project Planning and management for Point Of Sale Setup for New Retail Outlets and Coordinating with third party vendors and AMC partners to work done in timely manner and within the given timeline.  Preparing annual IT budget and managing IT audit & inventory for all location. Ensuring IT security policy has to be applied through firewall and antivirus application. Monitoring of Anti Virus Server with currently signature files and all client system are updated. Check the Logs and take necessary action to prevent / remove virus. Add/delete users in active directory, ERP, Email ID creation and managing firewall for user rights. Monitoring & managing servers (AD, DHCP, FTP, Mail, ERP, and Antivirus) and check back up data, taking backup of system state of all servers. Managing/coordination with AMC partners for implementation, maintenance and price negotiation. Automation of price master management for garment products using ShoperHO application Documenting the learning from the project implementation and sharing the same. Manage and motivate IT team and sharing experience & knowledge with them. Leading team of 5 technical personnel’s for managing IT support.

 Reporting to Program Manager 4 years dedicated worked with Raymond Limited (On payroll of Allied Digital Services) and handling all IT related issues for retail outlets having around 120 stores across the country. Successfully setup POS outlet at Airport (in security hole area) in Mumbai, Bangalore and Hyderabad and providing onsite and offsite technical assistance. Assurance of all required application to be installed with proper security policy in given timeline. Time-to-time providing onsite training in Maharashtra, Gujrat, & Delhi engineers.  Handling 8 engineers of technical team and ensuring that escalation can’t go beyond.  Keep the Sr. Manager informed of task accomplishment, issues and provide status reporting of team activities against the program plan or schedule. Coordinating with vendors for escalation of Application & Hardware problem. Installation and troubleshooting of Shoper72/Shoper9 (SQL based Tally POS application). Providing online and telephonic technical support to Raymond’s user & Allied’s Engineer. Configuration, troubleshooting of mail & account backup for Microsoft Outlook, Outlook Express, Eudora and Thunderbird. LAN/WAN, Wireless Device & Internet Problem, User Permission, File & Print Sharing. Strong knowledge on local group policy. Total Command over Windows Registry, Windows Services and Windows Process. Well versed with windows2003 Active Directory Services, creating user, making group policy, user permission, software deployment and DHCP configuration etc.