Abdul Malik Email & Phone Number

As a dedicated Cloud Engineer and Application Support Specialist, I possess a solid background in cloud solutions, system administration, and technical support, with a focus on optimizing infrastructure performance and ensuring seamless service delivery. With expertise in AWS Cloud services including EC2, Lambda, S3, VPC, RDS, and DynamoDB, I bring hands-on experience in deploying, managing, and supporting cloud-based applications. I specialize in incident management, problem resolution, and system monitoring using AWS tools like CloudWatch, CloudTrail, and AWS Config to proactively identify and address issues, ensuring high system availability.Throughout my career, I have successfully provided Tier 2/3 support for mission-critical applications, collaborating with cross-functional teams to resolve defects and enhance system functionality. I am well-versed in ITIL frameworks, applying best practices for incident, problem, and change management to maintain operational efficiency. My skills in root cause analysis, vendor coordination, and SLA management enable me to deliver timely and effective solutions that improve system performance and user experience.I also have expertise in automation, leveraging scripting languages such as PowerShell and Python to streamline processes and reduce manual workloads. Additionally, I create and maintain comprehensive process documentation and knowledge base articles, ensuring that best practices and troubleshooting procedures are easily accessible to my team and clients.My commitment to continuous learning is reflected in my certifications as an AWS Cloud Practitioner and CCNA, allowing me to stay updated with the latest cloud technologies and networking practices. I am passionate about driving innovation and enhancing operational efficiency, ensuring that cloud infrastructures and applications operate at their peak potential.