Supported the business development team in identifying and pursuingnew opportunities for growth and expansion within the Homeconstructionplatform.Conducted market research and analysis toidentify trends, opportunities, and potential partnerships in the B2Bsegment.

As a Business Development Associate (Academic Counselor) at BYJU'S Learning App, I played a pivotal role in facilitating students' educational journeys by guiding them through the dynamic and transformative world of e-learning. With nearly two years of experience in this role, I actively contributed to the growth of the organization while empowering students to achieve their academic goals.Key Responsibilities and Achievements:Academic Counseling: My primary responsibility was to engage with students and parents to understand their educational needs and aspirations. Through personalized counseling sessions, I provided valuable insights into how BYJU'S could benefit them.Product Knowledge: I developed an in-depth knowledge of BYJU'S learning products and services, enabling me to effectively communicate their value and benefits to prospective customers.Sales and Business Development: I actively participated in sales activities, including lead generation, follow-ups, and closing sales deals. My efforts contributed to the acquisition of new customers and the expansion of BYJU'S customer base.Relationship Building: I fostered strong relationships with students and parents by offering continuous support, addressing concerns, and providing information on course materials and progress tracking.Target Achievement: I consistently met and exceeded sales targets and performance metrics, showcasing my ability to thrive in a target-driven environment.Team Collaboration: I worked collaboratively with colleagues, sharing best practices, strategies, and market insights to drive the success of the team and the organization.Training and Development: I actively engaged in ongoing training and development programs offered by BYJU'S to stay updated on educational trends and BYJU'S offerings.Customer-centric Approach: My customer-centric approach ensured that each student received tailored recommendations and solutions, enhancing their learning journey.

As a Customer Care Specialist at Havells and Lloyd, I provided exceptional service to customers, addressing inquiries, resolving issues, and ensuring satisfaction. Key achievements include:Proficiently handling customer interactions.Troubleshooting product-related problems.Documenting interactions and feedback for improvement.Collaborating with cross-functional teams.Seeking and implementing customer feedback.Continuous training and development.My experience at Havells and Lloyd has strengthened my customer service and communication skills, making me an asset in delivering exceptional customer experiences.