Key Account Manager
Current•Strategic Account Management: Cultivate and nurture relationships with key drive-thru clients, acting as their primary point of contact and ensuring their needs are met.•Sales Growth & Development: Drive revenue growth by identifying opportunities for account expansion and developing strategic plans to meet client objectives.•Cross-functional Collaboration: Collaborate with internal teams to deliver tailored solutions, resolve issues, and ensure seamless service delivery to drive-thru establishments.•Client Advocacy: Serve as a client advocate, addressing concerns, providing support, and ensuring exceptional service delivery at all times.•Market Insights & Trends: Stay updated on industry trends and market insights to provide valuable recommendations and insights to clients, aiding in their business improvements.•Performance Analysis & Reporting: Track KPIs, analyze performance metrics, and create comprehensive reports to showcase progress and identify areas for enhancement.•Customer Satisfaction Enhancement: Constantly seek feedback, address concerns promptly, and work towards enhancing overall customer satisfaction levels.•Contract Negotiation & Renewal: Lead negotiations for contract renewals, manage pricing structures, and ensure mutually beneficial agreements for long-term partnerships.