Primary Duties include the following: • Assist organizations plan and deploy Exchange On-premise and Office 365 based solutions. • Assist organizations migrate to cloud-based email solutions, including moving critical data, processes, and archives. • Work 2 - 4 projects at a time.• Work with sales team members and clients to understand requirements and clarify conceptual needs for projects, both small and large. • Assist in the development of detailed… Show more Primary Duties include the following: • Assist organizations plan and deploy Exchange On-premise and Office 365 based solutions. • Assist organizations migrate to cloud-based email solutions, including moving critical data, processes, and archives. • Work 2 - 4 projects at a time.• Work with sales team members and clients to understand requirements and clarify conceptual needs for projects, both small and large. • Assist in the development of detailed project specifications.* Provide tailored solutions to each client as per their existing IT infrastructure, to migrate to and/or adapt to Microsoft 365 cloud services as well as Exchange On-premises.* My role starts right from going on first call to understand client requirements, assessing their existing environments, planning the migration approach & steps, presenting it to client and then seamlessly & efficiently executing the project from end to end, within the decided timelines.* Have successfully & seamlessly migrated approx. 40,000 Exchange mailboxes and SharePoint sites on more than 20 different projects, all completed & delivered withing specified deadlines and high client satisfaction. * Supporting a team of 4 to 5 frontline support engineers with any technical roadblocks and customer handling scenarios. * To serve as a Subject Matter Expert for Microsoft Exchange & Microsoft 365 for cross product collaboration tasks in various projects being delivered by the company. Show less

Wipro's Global IT business caters to more than 150 global Fortune 500 clients across financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom and media. Wipro employ over 120,000 people from over 70 nationalities and 72 plus global delivery centers across 5 continents. Responsibility: Working with WIPRO for Partner Microsoft Corporation as a member of the Core team in Microsoft Exchange Support, I am responsible for… Show more Wipro's Global IT business caters to more than 150 global Fortune 500 clients across financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom and media. Wipro employ over 120,000 people from over 70 nationalities and 72 plus global delivery centers across 5 continents. Responsibility: Working with WIPRO for Partner Microsoft Corporation as a member of the Core team in Microsoft Exchange Support, I am responsible for delivering Exchange support for Microsoft enterprise and professional customers. This would include phone as well as remote support. As an incumbent, I am responsible to deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.Extensive troubleshooting support of Microsoft Exchange E-mail environment . Migration from Exchange 2003 to Exchange 2007/Exchange 2010 /Exchange 2013 /Exchange 2016/Exchange 2019.Design and implementation of Exchange servers for a new organization or new site following best practices suggested by Microsoft. Installation and configuration of Exchange server 2003/2007/2010/2013/2016. Microsoft Outlook 2003/2007/2010/2013 Client (Intranet Mail System).Mail flow in Exchange 2003 ad Exchange 2007, Exchange server 2010, Exchange 2013.Database Recovery and Repair. Configuring and troubleshooting Outlook Client to connect to the Exchange Server. Troubleshooting Active Directory and DNS related issues from Exchange Prospective. Configuration and troubleshooting of Outlook web access on Exchange 2003/2007/2010/2013/2016 Server. Configuration and troubleshooting of RPC over HTTPS on Exchange 2003/2007/2010/2013/2016/2019 Server. Configuration and troubleshooting of Exchange ActiveSync. Troubleshooting on Outlook connectivity issues. Installing and troubleshooting internal certificate authority and Certificate related issues. Taking Technical escalations when needed from Support Engineers. Show less

Principal responsibilities to support and resolve all issue related to servers which include Windows 2003 Domain Controller, Windows 2000 File Server, Microsoft Exchange 2003 Server, Internet proxy Server, Cisco Switch and Firewall ,Local as well as Remote computer users for all hardware & software issues. Administering systems, configuration, monitoring, and maintenance of hardware, software, network and communications. Handle set of hardware, software inventory, OS maintenance, upgrades &… Show more Principal responsibilities to support and resolve all issue related to servers which include Windows 2003 Domain Controller, Windows 2000 File Server, Microsoft Exchange 2003 Server, Internet proxy Server, Cisco Switch and Firewall ,Local as well as Remote computer users for all hardware & software issues. Administering systems, configuration, monitoring, and maintenance of hardware, software, network and communications. Handle set of hardware, software inventory, OS maintenance, upgrades & new system installation. Apply security patches, troubleshoot system, performance and network problems. Responsible for the timely resolution of technical problems, attend to hardware-software configuration for Windows 7/ Vista and XP workstations etc. Support ERP-applications Oracle based. Oracle 8i, Merlin, MIS & POS installations and configuration, other related technical support for Showroom and Office. Responsible for Information resource management, End-user management, Product & Vendor evaluations and Technology need assessment to the reporting head on any such development. Run, Monitor & Troubleshoot backup issues of all servers and related clients. Keep track of all software licenses, update & documents as on when required. Show less

Assigned to provide Computer Network support to ICICI Bank Limited. Responsible for solving Windows NT Server 4.0 and Workstation Trouble ticket related to Workstations OS systems like Windows NT Workstation 4.0/2000, Windows 95/98/Me/XP applications like MS-Office, Acrobat Reader, and Internet Explorer for ICICI Intranet. Setting Internet browsers such as Internet Explorer & Netscape Navigator through proxy Server. Configuring and Trouble Shooting Network printers that are using HP jet-direct… Show more Assigned to provide Computer Network support to ICICI Bank Limited. Responsible for solving Windows NT Server 4.0 and Workstation Trouble ticket related to Workstations OS systems like Windows NT Workstation 4.0/2000, Windows 95/98/Me/XP applications like MS-Office, Acrobat Reader, and Internet Explorer for ICICI Intranet. Setting Internet browsers such as Internet Explorer & Netscape Navigator through proxy Server. Configuring and Trouble Shooting Network printers that are using HP jet-direct Card. Configuring Electronic mail using software’s like Ms Exchange, Ms Outlook. Keeping updated version of Anti-virus software avoiding corruption and loss of Important Data. Trouble shooting of peripherals like scanners, printers, multimedia, modems, tape drive, external CD writer etc. Keeping track of updates, fixes and patches from Internet. Good Knowledge of TCP/IP. Show less