Abdul Mohsin Email and Phone Number
Dedicated and customer-focused professional with a versatile background gained at American Express and iQor India Services. Proven expertise in explaining charge and lending card functionalities, managing account due dates, extending bill payment deadlines, and implementing financial relief programs. Proficient in addressing fraud reports, explaining declined transactions, and providing comprehensive customer service. Accomplished in handling telecom inquiries, resolving account-related issues, managing payments, and promoting customer offers. Committed to education and effective resolutions, my career reflects a strong dedication to customer satisfaction across financial and telecommunication sectors. Always eager to embrace new challenges and contribute positively to the professional landscape.
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Senior AssociateWns Jul 2024 - PresentGurugram, Haryana, India -
Credit Chat Digital Servicing AnalystAmerican Express Jul 2022 - Oct 2023Gurugram, Haryana, India• Dynamic professional with a customer-centric approach, delivering exceptional service at American Express.• Assisted customers with various issues related to their Amex credit cards.• Proficiently explained functionalities of charge and lending cards, managed due date changes, and extended bill payment deadlines.• Played a key role in offering financial relief programs to customers facing financial challenges.• Addressed fraud reports, explained declined card transactions, and delivered comprehensive customer service through a chat platform.• Demonstrated commitment consistently aimed at ensuring customer satisfaction in navigating a spectrum of credit card-related concerns. -
Customer Service RepresentativeIqor India Feb 2019 - Nov 2019Noida, Uttar Pradesh, India• Dedicated and customer-focused professional with a proven track record in the Sprint (Telecommunication Service Provider) process.• Addressed telecom inquiries, offered solutions for account-related issues, and managed payment concerns.• Excelled in extending bill payment deadlines, setting up payment extensions, analyzing bills for clarity, and handling device and SIM swapping.• Committed to educating customers and providing effective resolutions.• Consistently promoted customer offers.• Strongly focused on comprehensive customer service through voice support.
Abdul Mohsin Education Details
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D.L.H.S. Inter College Aligarh87.2% -
S.S. Mathuria Higher Secondary School Aligarh78.46%
Frequently Asked Questions about Abdul Mohsin
What company does Abdul Mohsin work for?
Abdul Mohsin works for Wns
What is Abdul Mohsin's role at the current company?
Abdul Mohsin's current role is Senior Associate - Operations | WNS Global Services.
What schools did Abdul Mohsin attend?
Abdul Mohsin attended Indira Gandhi National Open University, D.l.h.s. Inter College Aligarh, S.s. Mathuria Higher Secondary School Aligarh.
Who are Abdul Mohsin's colleagues?
Abdul Mohsin's colleagues are Govind Sarode, Praveena Selvakumar, Noluthando Nduli, Swati Ghanokar, Shubham Bijlwan, Seema Sewa, Moses Nyangau.
Not the Abdul Mohsin you were looking for?
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2coforgetech.com, gmail.com
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Abdul Mohsin
Dece | Lss Green And Yellow Belt | Immediate Joiner |Flipkart | Jeeves | Reliance ResqBengaluru
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