Abdul Mohsin

Abdul Mohsin Email and Phone Number

Senior Associate - Operations | WNS Global Services @ WNS
bombay, maharashtra, india
Abdul Mohsin's Location
New Delhi, Delhi, India, India
About Abdul Mohsin

Dedicated and customer-focused professional with a versatile background gained at American Express and iQor India Services. Proven expertise in explaining charge and lending card functionalities, managing account due dates, extending bill payment deadlines, and implementing financial relief programs. Proficient in addressing fraud reports, explaining declined transactions, and providing comprehensive customer service. Accomplished in handling telecom inquiries, resolving account-related issues, managing payments, and promoting customer offers. Committed to education and effective resolutions, my career reflects a strong dedication to customer satisfaction across financial and telecommunication sectors. Always eager to embrace new challenges and contribute positively to the professional landscape.

Abdul Mohsin's Current Company Details
WNS

Wns

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Senior Associate - Operations | WNS Global Services
bombay, maharashtra, india
Website:
wns.com
Employees:
26824
Abdul Mohsin Work Experience Details
  • Wns
    Senior Associate
    Wns Jul 2024 - Present
    Gurugram, Haryana, India
  • American Express
    Credit Chat Digital Servicing Analyst
    American Express Jul 2022 - Oct 2023
    Gurugram, Haryana, India
    • Dynamic professional with a customer-centric approach, delivering exceptional service at American Express.• Assisted customers with various issues related to their Amex credit cards.• Proficiently explained functionalities of charge and lending cards, managed due date changes, and extended bill payment deadlines.• Played a key role in offering financial relief programs to customers facing financial challenges.• Addressed fraud reports, explained declined card transactions, and delivered comprehensive customer service through a chat platform.• Demonstrated commitment consistently aimed at ensuring customer satisfaction in navigating a spectrum of credit card-related concerns.
  • Iqor India
    Customer Service Representative
    Iqor India Feb 2019 - Nov 2019
    Noida, Uttar Pradesh, India
    • Dedicated and customer-focused professional with a proven track record in the Sprint (Telecommunication Service Provider) process.• Addressed telecom inquiries, offered solutions for account-related issues, and managed payment concerns.• Excelled in extending bill payment deadlines, setting up payment extensions, analyzing bills for clarity, and handling device and SIM swapping.• Committed to educating customers and providing effective resolutions.• Consistently promoted customer offers.• Strongly focused on comprehensive customer service through voice support.

Abdul Mohsin Education Details

Frequently Asked Questions about Abdul Mohsin

What company does Abdul Mohsin work for?

Abdul Mohsin works for Wns

What is Abdul Mohsin's role at the current company?

Abdul Mohsin's current role is Senior Associate - Operations | WNS Global Services.

What schools did Abdul Mohsin attend?

Abdul Mohsin attended Indira Gandhi National Open University, D.l.h.s. Inter College Aligarh, S.s. Mathuria Higher Secondary School Aligarh.

Who are Abdul Mohsin's colleagues?

Abdul Mohsin's colleagues are Govind Sarode, Praveena Selvakumar, Noluthando Nduli, Swati Ghanokar, Shubham Bijlwan, Seema Sewa, Moses Nyangau.

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