Team Leadership & Supervision:o Manage and supervise the performance of counter service staff o Provide training and guidance to ensure staff is knowledgeable about banking products, services, and policies.o Ensure customers receive excellent service by promptly addressing inquiries, concerns, or complaints.o Promote a customer-centric approach by resolving issues efficiently and ensuring a positive banking experience.o Ensure all transactions are processed accurately and in accordance with bank policies and procedures.o Ensure the team complies with all regulatory requirements, internal policies, and security procedures.o Conduct regular audits of cash transactions, ensuring that all regulatory reporting requirements are met.o Maintain accurate records of customer transactions, ensuring they are properly documented for auditing and regulatory purposes.

• Assist customers with account management, transactions, and resolve inquiries or issues promptly.• Process and verify transactions, ensuring accuracy and compliance with banking regulations.• Promote and recommend suitable banking products to meet customer needs and achieve sales targets.• Ensure adherence to banking policies, regulations, and security procedures, including AML and KYC.• Support daily branch functions, including cash handling, reporting, and ensuring efficient operations.• Stay updated on banking products, services, and industry trends to provide the best customer solutions.

• Assist in preparing samples for analysis, ensuring that they are accurately labeled and processed according to standard operating procedures.• Perform basic analysis using laboratory equipment, such as spectrometers, microscopes, or chromatographs, under supervision.• Record and report test results accurately, ensuring quality and consistency in data collection.

• Assist in managing and supervising day-to-day activities of the team, ensuring efficient operations and high productivity.• Build strong customer relationships, helping to retain and grow the client base.• Assist in the training and development of team members, ensuring they are well-versed in policies, procedures, and product knowledge.• Ensure that team activities comply with company policies, industry regulations, and legal requirements.• Work closely with other departments and teams to ensure alignment and cooperation in achieving organizational goals.• Assist in managing resources, including staff, equipment, and budgets, to ensure operational needs are met.