Abdul Monem Raja Email & Phone Number

Springfield, Va, Us

With extensive experience providing support to US and UK based businesses, our team is well-positioned to deliver business solutions across markets while honoring industry standard SLA agreements and best practices. As part of our approach, our project managers meet with you, build relationships, and develop an understanding of your organization's business processes in order to provide seamless support and to further identify areas that may be outsourced and remotely monitored.

Tysons, Virginia, Us

NuAxis Innovations offer a wide range of technical skills and an excellent track record of contract performance. We are working with large federal and non-federal enterprises to provide thought leadership through our comprehensive IT solutions.We fully understand the impact of delivering on time, on budget and on value and it is this understanding that has allowed us to have upheld our commitment to providing technologically sound solutions with no compromise on quality.http://www.nuaxis.com• Leading the recruitment team.• Responsible for full life-cycle recruitment of cleared IT/Engineering professionals for Federal Government contracts.• Responsible for tracking recruitment metrics.

Tysons, Virginia, Us

• Created & leading the Sales & Client Services Departments.• Responsible for the complete sales cycle from prospecting to closure.• Ensuring that a healthy pipeline was maintained with qualified leads from the marketing and business development teams.• Leading a team of Business Development & Inside-Sales reps responsible for increasing revenue globally especially in the North American and European Markets.• Responsible for devising strategies which align with organizational objectives intended to meet leadership expectations for organizational growth.• Represent the organization at conferences globally and expand its network.• Apprise the senior team on business risks and opportunities through active scanning of the marketplace.• Monitoring and evaluating competitors & market trends and then challenging the organization by setting ambitious targets and reaching them.• Responsible for managing and protecting relationships with existing clients and ensuring a renewal of contracts.• Collaborating with the proposal writing team to review, analyze, and interpret technical requirements, to include RFPs, RFIs, and RFQs to gain a thorough understanding of the audience, situation, and objectives of each solicitation.

Provide consultancy for :1. Business Continuity & Emergency Management2. Workforce Management (WFM)3. Client Relationship Management (CRM)4. Business Solutions (IT Related)5. Business Development

Eventus Faction Pvt Ltd, based out of Islamabad, Pakistan, focuses on providing Contact Center solutions and core Business Process Outsourcing ("BPO") solutions to its clients. http://www.eventusfaction.com• Identifying, capitalizing & winning new business opportunities.• Developing new business within the existing client base. • Developing & managing teams to deliver commercial and operational results. • Oversaw intra-day management of scheduling procedures, analysis of real time workload requirements, and call routing to manage performance to service level requirements.• Responsible for maximizing efficiency and occupancy while meeting service objectives.• Oversaw analysis and reporting of employee performance including schedule adherence.

Salman Al Duhaim Sons Company, based out of Al Khobar, Saudi Arabia, focuses on providing Construction, Maintenance & Manpower Services within the Kingdom of Saudi Arabia. http://www.alduhaim-sons.com • Responsible for managing and protecting relationships between Salman Al Duhaim and its high profile clients with a focus on client satisfaction. • Was the Single Point of Contact (SPC) with Tier 1 clients and maximize long term revenue opportunities for Salman Al Duhaim• Explored new business avenues for the company based on continuous market research.• Coordinated with Human Resources Department to hire and train the next line of Client Relationship Specialists in line with the company’s Saudization policy.

Eventus Faction Pvt Ltd, based out of Islamabad, Pakistan, focuses on providing Contact Center solutions and core Business Process Outsourcing ("BPO") solutions to its clients. http://www.eventusfaction.com• Collection and analysis and reporting of agent & center performance statistics.• Directed short-term & long-term workload forecasting.• Work with Human Resources, Recruiting, and Training to coordinate the hiring and training of new employee resources.• Work with training and operations to coordinate multi-skill training for existing agents.• Supervised proactive scheduling of discretionary activities such as training, meetings, overtime.• Oversaw intraday management of scheduling procedures, analysis of real time workload requirements, and call routing to manage performance to service level requirements.• Responsible for maximizing efficiency and occupancy while meeting service objectives.• Oversaw analysis and reporting of employee performance including schedule adherence.

SNL Financial is the premier provider of breaking news, financial data and expert analysis on business sectors critical to the global economy: Banking, Insurance, Financial Services, Real Estate, Energy and Media & Communications. http://www.snl.com• Provided strategic leadership for the creation, direction and growth of Research, Sales, Client Services & Company Relations globally. This involved developing, maintaining & enhancing relationships with clients. • Responsible for the accuracy, completeness, and timeliness of information in SNL's product line.• Maintained a high-level of subject matter expertise related to content sets, including deep knowledge of processes & procedures, internal applications, and client-facing products. • Developed and introduced workforce management best practices and procedures to include: departmental SOPs, long and short term workload and staff planning, performance tracking and expense targets.• Developed and administered skill assessment to personnel identifying specific areas of opportunity, then facilitated training plan to improve staff understanding of roles, responsibilities, and utilization of workforce management applications and tools.• Reorganized workforce team to improve service delivery and efficiency. Defining core competencies, and aligning staff to specific functional responsibilities.• Streamlined and standardized Capacity Planning procedures and processes allowing for easier and more accurate staffing projections.• Collaborated with Peers, Associate Directors and Directors on cross-departmental initiatives to define and document standardized processes, procedures, and measurements to ensure consistent qualitative and quantitative delivery of support.• Coordinated training and development for the Research Operations, Client Services, Sales & Corporate Outreach teams to ensure that they provided the best possible services to SNL’s existing & prospective customer base.

Islamabad, Pk

Touchstone Communications is one of the leading Business Process Outsourcing companies in Pakistan servicing Client needs in the areas of Sales, Promotional Campaigns, Collections, Appointment Settings, Customer Services and Tech-Support. Main office in Texas, USA and offshore facility based out of Islamabad, Pakistan.http://www.touchstonebpo.com• Business Intelligence: Headed the MIS & Database departments with responsibilities that included developing and implementing processes to identify management’s and client’s intelligence needs. Gather the related information, analyze the relevant information, provide timely reports to be acted upon based on the analysis and implement the recommendations.• Tracking call center performance, KPI’s & ACD performance. • Operations: Oversaw core business and operational development functions (e.g. Sales / revenue generation, quality assurance, client communication) in the Mortgage Sales Division.• Was responsible for Strategic planning and execution to enhance profitability, productivity, and efficiency throughout the company’s operations.• Directed a team of 5 Managers, 10 Team Leads and 150 Full Time Employees towards meeting productivity and quality goals.• Responsible for developing Standard Operating Procedures to ensure organizational & regulatory compliance objectives.