Experienced in customer service for 2 years, with a strong ability to master and understand company services and products. Skilled in addressing customer inquiries and resolving complaints efficiently. Proficient in Microsoft Office applications.
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Customer Service StaffMitra10 Feb 2023 - Feb 2024Jakarta Selatan, Jakarta Raya, Indonesia1. Process requests and orders for goods, including generating tax invoices, both directly and online through websites and e-commerce platforms, efficiently.2. Handle customer complaints and issues, including returns and refunds related to services and products, and provide the best possible solutions.3. Conduct outbound and inbound calls related to products, promotions, delivery of goods, and their installation.4. Escalate customer problems that cannot be resolved through… Show more 1. Process requests and orders for goods, including generating tax invoices, both directly and online through websites and e-commerce platforms, efficiently.2. Handle customer complaints and issues, including returns and refunds related to services and products, and provide the best possible solutions.3. Conduct outbound and inbound calls related to products, promotions, delivery of goods, and their installation.4. Escalate customer problems that cannot be resolved through established channels or tickets, and follow up with relevant customers.5. Identify and record customer or prospective customer issues, whether walk-ins or online, in the designated application.6. Carefully check the quality and quantity of goods before they are sent out or picked up by customers.7.Announce promotions and other updates every two hours via paging.8. Prepare daily, weekly, and monthly reports. Show less -
Customer Service AgentCakap Nov 2022 - Dec 2022Indonesia1.Process online class requests and bookings through the company website promptly.2.Escalate unresolved customer issues that cannot be addressed through tickets or designated channels for further follow-up.3.Handle customer complaints related to services and products, such as class changes and changes in teaching staff, and provide effective solutions.4.Conduct outbound and inbound calls regarding new products and current promotions to boost sales.5. Prepare daily, weekly, and… Show more 1.Process online class requests and bookings through the company website promptly.2.Escalate unresolved customer issues that cannot be addressed through tickets or designated channels for further follow-up.3.Handle customer complaints related to services and products, such as class changes and changes in teaching staff, and provide effective solutions.4.Conduct outbound and inbound calls regarding new products and current promotions to boost sales.5. Prepare daily, weekly, and monthly reports. Show less -
Research AssistantKementerian Sosial Ri Jul 2021 - Dec 2021Indonesia1.Conduct field surveys and data matching related to social assistance recipients in the community.2.Address community complaints related to social assistance and counseling, providing effective solutions.3.Escalate issues concerning unrecorded community members who are entitled to receive social assistance.4.Develop sustainable programs to enhance the community's economy by leveraging local resources.5.Prepare daily, weekly, and monthly reports on the progress of data matching… Show more 1.Conduct field surveys and data matching related to social assistance recipients in the community.2.Address community complaints related to social assistance and counseling, providing effective solutions.3.Escalate issues concerning unrecorded community members who are entitled to receive social assistance.4.Develop sustainable programs to enhance the community's economy by leveraging local resources.5.Prepare daily, weekly, and monthly reports on the progress of data matching in the field. Show less
Abdul Muhyi Education Details
Frequently Asked Questions about Abdul Muhyi
What is Abdul Muhyi's role at the current company?
Abdul Muhyi's current role is Bachelor Of Humanities | Hospitality Enthusias.
What schools did Abdul Muhyi attend?
Abdul Muhyi attended Universitas Islam Negeri Jakarta.
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Abdul Muhyi
Jakarta Metropolitan Area -
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