Customer Service Staff
1. Process requests and orders for goods, including generating tax invoices, both directly and online through websites and e-commerce platforms, efficiently.2. Handle customer complaints and issues, including returns and refunds related to services and products, and provide the best possible solutions.3. Conduct outbound and inbound calls related to products, promotions, delivery of goods, and their installation.4. Escalate customer problems that cannot be resolved through… Show more 1. Process requests and orders for goods, including generating tax invoices, both directly and online through websites and e-commerce platforms, efficiently.2. Handle customer complaints and issues, including returns and refunds related to services and products, and provide the best possible solutions.3. Conduct outbound and inbound calls related to products, promotions, delivery of goods, and their installation.4. Escalate customer problems that cannot be resolved through established channels or tickets, and follow up with relevant customers.5. Identify and record customer or prospective customer issues, whether walk-ins or online, in the designated application.6. Carefully check the quality and quantity of goods before they are sent out or picked up by customers.7.Announce promotions and other updates every two hours via paging.8. Prepare daily, weekly, and monthly reports. Show less