 Manages the daily activities for the company's credit card operation group, including payment processing, mailings, and associated support functions Designs and implements credit card operations policies and procedures and recommends changes to increase efficiency Ensures that credit card operations group is staffed at appropriate levels and operates within budget Manage relationships with sponsor banks and Interact with internal and external stakeholders, including networks, to ensure smooth operations and timely resolution of issues Reports daily operations activity and approves profile to a head of a unit/department of the respective banks Managing subordinate staff in the day-to-day performance of their jobs Ensure timely reconciliation and resolve any discrepancies Monitoring and reporting daily performance of the categories. Identifying areas of improvement and collaborating with internal/external teams to ensure enhancements are executed on time. Ensures that project/department milestones/goals are met and adhering to approved budgets Assigns appropriate work and holds team members accountable for performance

Improving the operational systems, processes and policiesSupport better management reporting and document handlingManaging and increasing the effectiveness and efficiency of Support Services Coordinate and communicate between Subordinate and superiors Coordinate with contractors for external manpower solutionCoordinate closely with the inspection team for inspection of productsCoordinate with suppliers, shippers and transporters for logistics matterResolving customer issues regarding their order of jobs and arrange delivery of their jobsOverseeing inventory, distribution of goods and facilityPreparing material requisition form for raw materialPlay a significant role in long-term planning for operational excellenceWorking with superior to achieve organization excellenceRegular meetings with Executive Director for fiscal planningOther duties assign by manager and superior

Improving the operational systems, processes and policiesUpdating manager by consolidating, analyzing, and forwarding daily action summariesPreparing sales presentations by compiling data, formats and materialsRepresenting the company at trade exhibitions, events and demonstrationsPlanning advertisement and sales promotion activity to increase salesMaking accurate, rapid cost calculations and providing customers with quotationsListening to customer requirements and presenting appropriately to make a saleMaintaining and developing relationships with existing customers via telephone calls and emailsCold calling to arrange meetings with potential customers to prospect for new businessResponding to incoming email and phone enquiriesActing as a contact between a bank and customer for financing vehicleGathering market and customer informationChallenging any objections with a view to getting the customer to buyRecording sales and order information and sending copies to the sales office, or entering figures into a computer systemReviewing our own sales performance, aiming to meet or exceed targetsMaking accurate, rapid cost calculations and providing customers with quotationsEnsuring organization objectives and target are metAttending team meetings and sharing best practice with colleagues