Division of LMKRClient: TransPeshawar, The Urban Mobility CompanyLead operation and maintenance (O&M) of the following project components for Peshawar Bus Rapid Transit (BRT) System:i). Intelligent Transportation System (ITS)ii). Automated Fare Collection (AFC)iii). Station Management Servicesiv). Security & Surveillance via CCTV and manned securityv). Bicycle Sharing System (BSS) andvi). Data Center and NOC establishment as a centralized hub for communication system, network and services monitoring connected through dedicated dual fiber network.Responsible for project budgeting, P&L, efficiency improvement, customer satisfaction, and service delivery improvement.

Client: TransPeshawar, The Urban Mobility CompanyLead design, installation/deployment, commissioning, testing as well as operation and maintenance (O&M) of the following project components for Peshawar Bus Rapid Transit (BRT) System: i). Intelligent Transportation System (ITS)ii). Automated Fare Collection (AFC) iii). Station Management Servicesiv). Security & Surveillance via CCTV and manned securityv). Bicycle Sharing System (BSS) and vi). Data Center and NOC establishment as a centralized hub for communication system, network and services monitoring connected through dedicated dual fiber network.Responsible for project budgeting, P&L, efficiency improvement, customer satisfaction, and service delivery improvement.

Major Responsibilities: - Lead both Assurance & Managed Services (AMS) and Network Technology Department (NTD) under the umbrella of Professional Services Department (PSD)- Implement Professional Services development strategies and be responsible for AMS business goals (order, revenues, market goals, and profits), and service assurance via onshore and offshore delivery models as well as NTD targets and plans for rollout/delivery projects- Responsible for department P&L, business growth- Improve service assurance, stakeholder management, as well as enterprise service delivery- Improve quality, efficiency, and overall service in delivery/rollout and managed services projects via digital transformation while reducing operational cost

Major Responsibilities and achievements:- Implement Assurance & Managed Services (AMS) strategies for business development and exploring sales opportunities and new business avenues- Responsible for AMS business goals (order, revenues, market goals, and profits), and service assurance via onshore and offshore delivery models- Lead Managed Services business for both CT and IT projects, Customer Support (CS) services, Spare Parts Management Service (SPMS), Network Performance Service (NPS), and Learning Service (LS) delivery while ensuring quality, efficiency, and baseline improvement- Develop service ecosystem with accountability at each level- Responsible for department P&L and business growth- Improve business processes- Stakeholder management- Prepared two Managed Service proposal/solutions for two customers that were both successfully signed

Customer: STC (Saudi Telecom), Bahrain- E2E Managed Services operations management of STC's 2G/3G/LTE network (Wireless, Core, MPLS, Transmission, VAS, CBS/Billing, RF Optimization, Field Maintenance, Enterprise delivery, and Datacenters) - KPI/SLA Management- Financial management (P&L, Budgeting, Cost Control etc.)- Service Transformation (digitization, optimization, OPEX reduction)- Operational Processes' optimization and improvement- Training and Mentoring of operation teams to improve service delivery quality and efficiency

Customer: Telenor PakistanResponsible for nationwide network operations management comprising of multivendor Radio, Transmission (Microwave, DWDM, PTN), MPLS, and Power system equipment. Major deliverables:- Contract delivery as per committed SLA/KPI- Budget planning and Cost control- Corrective & Preventive maintenance of active and passive network- Power systems' maintenance and overhauling at both BTS and CORE sites- Fueling services- Security services- Spare parts management including R&R

Customer: Telenor PakistanAs Transition Manager, achieved the following:- Succesfully planned and lead complete network transition from outgoing service provider- Completed due diligence and handover-takeover within a very short span of one month within minimal service interruption- Implemented service transformation strategyAs Backoffice (level 2) Manager, major responsibilites were:- Operations management- Team building and skill improvement- Processes' development and implementation- Budgeting & Cost control- Second Line Support for BTS, BSCs, and Microwave- First & Second Line support for DWDM, PTN networks

Customer: Telenor HungarySupported sales team for bidding of Managed Service project and completed below tasks:- RFP assessment and clarification- Proposal for MS solution

Customer: Polkomtel S.A.- Closed unresolved part of the MS contract with Polkomtel- Prepared and implemented operational processes according to ITIL- Built complete internal MS team- Negotiated and closed contracts with field subcontractors- Managed the project till its maturity before handing it over to the Project Director

Customer: Public Mobile Inc. (PMI)Major responsibilities:- Negotiate and close open contract clauses- Lead deployment of ticketing solution- Team building (NOC, Back office, Field Maintenance)- Processes' development & implementation according to ITIL standard- Help Project Director with budgeting and cost control

Customer: Hutchison CP Telecom (HCPT)Regional Manager for the Kalimantan region, responsible for:- Operations & maintenance of end to end telecom network (BTSs, BSCs, MGW, Microwave transmission, Power systems and diesal generators)- Team building and their skill developement- Field Maintenance (both active and passive network equipment)- Second Line Maintenance (active network equipment)- Subcontractor management- Budgeting and cost control

- Worked in Global Customer Support Center (GCSC)- Responisble for monitoring operations of all Regional Customer Support Centers (RCSCs) in South Asia and Europe regions- Memeber of the team to build RCSCs in Pakistan and France

• Worked with R&D team in Testing GSM-BSS NetNumen software (Network Management) for different versions of BSS products.• Team lead for the team tasked to write user operation manuals for all GSM-BSS hardware and software products.

• Appointed under the Higher Education Commission (HEC) IT Project as Lecturer.• Taught Network Programming, Algorithm Analysis, Databases, Data Communication courses. • Supervised students’ degree projects.

• Appointed under HEC IT Project as IT Manager.• Initiated HEC funded Computer Network Enhancement Project (CNEP).• Assist Project Director in writing RFP, analyzing proposals, meetings with solution providers, negotiation, proposal acceptance and project kick-off.• Also taught a few subjects to undergraduate students.

• Involved in complete software development life cycle, i.e. Analysis, Design, Development and Implementation of the applications and websites.• Tools used: C#, Java, SQL Server, ASP, PHP.• Customer negotiation and interviews, proposal writing.• Involved in team management, policy decisions, setting company strategy (as co-owner of the company) etc.