Abdul Niyaz B M Email and Phone Number

Oversee branch including operations and customer service; support branch in all matters related to operations, etc. Direct smooth running of branch activities within compliance and as per organizational policiesMonitor cash stock and funding cash or currencies. Ensure KYC formalities.Support cashiers or counter staff in their daily activities; ensure strict compliance withAML policies given by the company. Make an excellent Foreign Currency margin forthe company to achieve the given target for the branch.Look after the vigilance against frauds and errors and maintain the teller environmentin line with the internal policies and procedures of the company and therecommendations of the regulator.Sending and receiving Western Union and cash express money.Ensuring the implementation of Anti-money laundering policy & procedures of thecompany in the branch operations and reporting anomalies to the company's ChiefCompliance Officer.Assure quality complaints are redressed and customer serviceDoing Daily Day-end activities.Manage faster transactions when there is a rush at the counter during peak timeSuccessfully managed the teller functions daily, cash management of daily footfalls,which average 150 customers.Shoulder with the overall accountability of coaching & training of tellers.Report the day-to-day team performance to the branch manager.Check the teller's performance throughout the day.Identify & deal with high-profile customers and deliver superior customer servicewithin quality parameters. Develop and maintain relationships with priority andpremium customers and ensure timely resolution of customer complaints.Encourage members towards better productivity & inculcating a spirit that fostersexcellence. Impart training to the team adequately on all the products of the bank.Ensure as well as developing teams skills by organizing banks & training programs; cresting & sustaining a healthy environment that fosters development opportunitiesand motivates high performance among the team membersSupervise the daily functions and activities of the teller team, recognizing andrewarding teller team members for their excellent performance.Recommend improvement measures to meet financial goals while evaluating businesspotential.Supervise branch operations to set up and achieve challenging service goals