•Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends•Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions•Update job knowledge by participating in educational opportunities; reading professional publications; maintaining… Show more •Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends•Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions•Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations•Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees•Manage relationships with key operations vendors•Track vendor pricing, rebates and service levels•Review and approve all operational invoices and ensure they are submitted for payment•Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints•Communicate all operating policies and/or issues at department meetings•Coordinating the development of user manuals, training materials and other documents as needed to enable successful implementation and turnover of the process or system to the clients.•Serve as a company representative on regulatory issues. Show less

1. Operators StatsMaintaining daily interconnect traffic stats which includes National & International incoming/outgoing calls and highlighting untraditional dips if any. 2. Access ApprovalSupport in securing access permissions for technical teams for their survey/maintenance activities at co-location sites at PTCL, NTC and SCO.3. Invoices and Pre-payment chequesSupport in maintaining monthly data of invoices and pre-payment cheques received from LDIs. 4. Working on… Show more 1. Operators StatsMaintaining daily interconnect traffic stats which includes National & International incoming/outgoing calls and highlighting untraditional dips if any. 2. Access ApprovalSupport in securing access permissions for technical teams for their survey/maintenance activities at co-location sites at PTCL, NTC and SCO.3. Invoices and Pre-payment chequesSupport in maintaining monthly data of invoices and pre-payment cheques received from LDIs. 4. Working on variancePrepared variance report on interconnect settlement. 5. Analysis of Telenor’s Interconnect Agreement with Other OperatorsBeing a part of regulatory team it is very important to analyze all interconnect agreements with CMOs, LDIs and FLL operators to know the procedures and technical aspects of interconnect agreement. Therefore, I prepared a comprehensive analysis report on comparisons of their different agreed “terms and conditions”. 6 Strategic Initiatives: Research based work to develop position papers/opinionsWorked on a key focus area of the Regulatory Department is to develop company’s position on various national and international regulatory issues. To this end, currently engaged in research on the following areas:a. Competition Commission Frameworksb. OTT Frameworksc. Privacy and Data Security Issuesd. License Renewal Regimee. Ex-ante and ex-post regulations in the Digital Era 8 USF Bid Proposal: Preparation and SubmissionAs the exercise leading to USF Bid preparation is elaborate and extensive, I was engaged in assisting in each of the phases starting from Planning to Finalization and Submission to USF.I am trained to provide support in respective phases for successful completion of proposals in the upcoming Bid Proposal Show less

• Organize assessment visits, workshops, and training's.• Work with the monitoring team to monitor project progress.• Compile and arrange monthly reports as required.• Assist senior management of AGHAZ and networking with NGOs and donors organizations. • Building relationships with stakeholders.• Provide Training on South Asia conference on the role of women’s with disabilities in implementation of sustainable development goals. Jan 22- 2015 at hotel mar gala Islamabad.•… Show more • Organize assessment visits, workshops, and training's.• Work with the monitoring team to monitor project progress.• Compile and arrange monthly reports as required.• Assist senior management of AGHAZ and networking with NGOs and donors organizations. • Building relationships with stakeholders.• Provide Training on South Asia conference on the role of women’s with disabilities in implementation of sustainable development goals. Jan 22- 2015 at hotel mar gala Islamabad.• Provide Training on South Asia Disability development initiative training 19 to 21 jan 2015 at Hotel mar gala Islamabad.• Provide Training on work for inclusion of person with disability in democratic and electoral process in Pakistan from Jan 2015 to Dec 2016.• Policy dialogue on to words disability inclusive post 2015 development frame work Pakistan perspective on Dec 3rd 2015 at Serena hotel Islamabad• Developed reports, press releases, agendas schedules, banners and standees for different events including project report for capacity building on implementation on UNCRPD by light for the world. Show less

• Introducing new to bank customers and achieving targets on monthly basis.• Focusing on maintaining long term customer relationship.• Sales of Consumers products such as Personal Finance, Mortgage Finance and Auto Finance. • Compile and arrange monthly reports as required.• Building professional relationship with customer.• Worked in Debit Card Center