•Threat Detection & Response: Expert in deploying and managing EDR solutions such as CrowdStrike. Skilled in incident response techniques, effectively utilizing playbooks for quick and efficient threat mitigation•Vulnerability Management: Extensive experience with Nessus and Tenable for conducting vulnerability scans and assessments, prioritizing remediation efforts to fortify security defences•Forensic Analysis: Adept at employing forensic tools and methodologies to analyse and interpret network traffic data with Wireshark and Fiddler, and conducting in-depth system monitoring with tools like Process Hacker and Sysmon•Malware and Phishing Analysis: Proficient in the analysis of malicious documents and phishing emails, utilizing SOC analysis tools such as VirusTotal to preemptively identify and counteract threats.Projects:-Azure Cloud Detection:-Microsoft Sentinel and Log Analytics Implementation: Spearheaded the integration of Microsoft Sentinel and log analytic workspaces. Successfully ingested logs from diverse sources, including firewalls, Linux VMs, Windows VMs, and Microsoft Defender, into the log analytic workspace.-Alert Creation and Management: Developed custom alert rules using KQL in Sentinel, leveraging both manual configurations and the Content Hub. This approach enabled the effective detection of brute force attacks on externally exposed hosts.-Incident Response and Mitigation: Streamlined the process for identifying and blocking IP addresses responsible for attacks, significantly enhancing the security posture.-Visualization and Monitoring Tools: Designed and implemented a comprehensive dashboard and geographical mapping of security events, providing clear, real-time visibility of threats and network activities.-Vulnerability Management: Aided in setting up and optimising Nessus for vulnerability scanning and management on Windows Hosts, enhancing the organization's ability to identify and remediate security vulnerabilities efficiently.

• Run/Manage the Brisbane Technology Experience Centre (TEC)• Provide Desktop/Server support• Installation of windows 7, 10,12 through SCCM• Install/Troubleshoot softwares through SCCM/manual installations• Deal with customers regarding ongoing issues and explain the operational aspects of systems to users• Troubleshoot and train users in Checkpoint Endpoint Security.• System administration of IT infrastructure through Backups, virus protection, BCP and DRP.• SCCM• Install/Troubleshoot Office365 Along with Office16• Work with different teams and vendors to support the ITSM functions• Supporting the Virtual Desktop Infrastructure (VDI) (VMware, HyperV, Cloud)• Incident/problem management• Change management through ITIL principles• Create knowledge base articles• Managing IT assets Flexnet/ServiceNow• Document installation/configuration/back up and recovery plans• BVT/TVT where applicable• Setup Mobile devices through Azure and workspace one.• Setup/configuration/troubleshooting of Macs through Jamf Pro

• Managed a team of 13 Wintel Engineers.• The team provided support for core windows infrastructure, server/desktop, Citrix, VM Ware, Active Directory and Application support in 10 different countries, predominantly Australia & Asia Pacific region.• Ensure Incidents are managed according to ITIL defined incident management processes.• Ensure Change management compliance.• Ensure team performance is managed and in line with organisational objectives.• Manage expectations of service delivery to senior business and technology leaders.

• Provide 2nd level fault diagnosis, escalation and restoration of windows XP,2000,2003, 2008 to ANZ corporate and Branch platforms and infrastructure on and offsite.• Troubleshooting day to day hardware and software issues • Active directory• Maintaining SDM queues and raising changes for branch server swaps.• Building Branch Servers and maintaining them. (windows 2000 & 2003)• Installation and maintenance of OnCue and MyTell machines.• Be a part of 24X7 on call roster• Clustering• Monitor and maintain all the communications gear in branch and corporate environment.• Liase with vendors and customers in support capacity for problem resolution.• Undertake Analysis and implementation of IT business solutions.• Managing external service providers and contractors.• Maintaining IT infrastructure for different business units ( branches, C&IB, cards, Esanda etc)

• Provide phone based support to ANZ Online and ANZ Direct customers.• Troubleshooting Dial up modem related issues. • Helping customers with the installation of the above products and resolving queries for the same. • Maintaining Carbe Queues. • Repairing customers databases and helping customers with technical queries. • Handling of registration/billing queries and performing password resets• Performing Traces, Recall and Reversal procedures etc.

• Working on behalf of Telstra offering Level 1 and Level 2 Technical Support to Telstra’s CABLE customers.• Troubleshooting ISP and CABLE modem related issues. • Setting up Outlook Express and other email clients and resolving queries for the same. • Trouble shooting Desktop related ISP issues. • Resolving customer queries and helping them set up their Internet connection.• Phone based troubleshooting and handling high volume of calls. • Call logging and prioritisation and escalating the issues if required. Trouble shooting DNS, email and proxy related issues