• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.• Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.• Developed several Triggers, Apex classes and Visual force pages as part of the Application Development. • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.• Generated salesforce CPQ quotes on opportunities and managed invoices and subscriptions which helped in recognized revenue and report on quotes, orders, invoices and payments.• Created various profiles and configured the permissions based on the organizational hierarchy requirements.• Develop, maintain, create, and improve validation rules, custom workflows, Visualforce pages, Apex customizations, custom objects, fields, and formulas• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance• Develop or review development of test protocols for testing application before user acceptance. Review test results and direct further development• Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid paceENVIRONMENT: Saleforce.com Platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data Loading, Data Loader, SF Explorer and Eclipse IDE Plug-in, Windows 2007

• Involved in all stages of the Salesforce development projects (i.e. definition, development, deployment) Worked with the business user group in the grooming sessions in gathering the planning and implementation.• Designed, and developed Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs in the application.• Thorough understanding of SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application.• Designed, developed and deployed Custom objects consisting of validation rules with effective formula fields, Workflow Rules if the necessary criteria are met to suit the needs of the application.• Strong knowledge of Agile Software development methodologies, design, and architectural patterns.• Processed sales quotes and RMA requests in Salesforce and ERP system.• Integrated ERP systems built around Salesforce, which functions as the core component. Rootstock, for example, provides ERP and material requirements planning (MRP) modules that communicate and sync directly with Salesforce.• Implemented maintainable design and code using standard practices and tools.• Integrating Tool Apex Data Loader and Informatica On-Demand.• Part of team tasked with migration from Salesforce Classic to Lightning.• Experience with Lightning App Builder, Lightning components and Lightning Design System.• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE's.• Utilized workbench and development console to the full extent to support business processes.• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.• Defined Org wide default to restrict access from users and Created Data Validation rules and Formulas as per business requirement.• Customized Page layouts for Standard/Custom objects and assigned Record Types.

• Involved in Salesforce.com Application setup activities and customized the applications to match the functional needs of the organization.• Interacted with various business team members to gather and document the requirements.• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.• Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.• Developed several Triggers, Apex classes and Visual force pages as part of the Application Development.• Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.• Designed, implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.• Created various profiles and configured the permissions based on the organizational hierarchy requirements.• Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter (Sales Cloud).• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules, managed migration and release of Service Cloud.• Customized tabs for different business user’s groups and business centers.• Created the workflows for Automated Lead Routing, Lead Escalation, Alerts and Custom Coaching Plans.• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex Scheduler.• Involved in handling bulk data migration for the objects like Users, Accounts, Leads, Contacts, Campaigns, Campaign Members, Quotes.• Worked on Salesforce CPQ (Steelbrick) pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule.• Worked on project management tool TFS.

• Analyzed complex client requirements and designed solutions to meet the business requirements.• Created user stories in Agile Accelerator and documented the business flow process.• Designed and deployed Custom tabs, Validation rules, Approval processes and Workflow rules.• Created Workflow rules to automate tasks, Email alerts, Field Updates, Time-dependent actions and Inbound-Outbound APImessages.• Worked on Email Integrations and Integrating Salesforce with other communities.• Developed Apex using Force.com Migration tool and Web Services API (SOAP and REST).• Created Case auto-assignment and escalation rules.• Worked on lead capturing based on email marketing and qualifying the lead through website and automatic lead conversion.• Designed and developed Apex Classes, Apex triggers and Extensions for various functional needs.• Packaged and deployed customizations from Sandbox to other environments using Force.com IDE.• Performed security and access related tasks, created and managed users, Organization Wide Defaults, creation of role hierarchy and sharing model, record access, setting up opportunities and account team, folder access.• Implemented Email-to- Case entry and manual case entry for entering customer's cases in cases tab.• Identify and reconcile errors in client data to ensure accurate business requirements.• Engage client to gather software requirements/business rules, and ensure alignment with development teams.• Experience with source control/Methodologies tools ANT, Agile accelerator, JIRA, Rally and SVN and managed, built salesforce code from the repository.• Synchronizing data from Salesforce CRM to Marketing cloud.• Implemented Service cloud for business processes and technical support to its channel customers.• Worked on Sandbox backups and securing data.

• Designed and developed Struts like MVC 2 Web framework using the front-controller design pattern, which is used successfully in a number of production systems.• Normalized Oracle database, conforming to design concepts and best practices.• Designed the high level and detailed design for Quiet Time alerts by utilizing the existing Message broker infrastructure. The architecture reduced 400 man hours of initial estimation.• Developed user interfaces using JSP, HTML, XML and JAVA Script.• Generated XML Schemas and used XML Beans to parse XML files.• Created Stored Procedures & Functions. Used JDBC to process database calls for DB2/AS400 and SQL Server databases.• Invoked the web service from Message flows through XML gateway in a secured manner.• Developed User Interface to allow the members to setup the preference using JSP based on Struts and Custom tag library facility using form beans and action classes.• Developed ANT scripts to build the different modules for the Project, such as building the binary files and scripts for deploying to the server.• Developed web application called iHUB (integration hub) to initiate all the interface processes using Struts Framework, JSP and HTML.• Worked closely with the Infrastructure team during the build process in deployment and configuration of the Message broker. Resolved the environmental issues in a timely manner and performed IT checkout to ensure successful deployment on all the Message broker servers.