Ambitious, self-motivated and accomplished biomedical engineer with a broad skill-set in information technology management, service engineering, technical support, hardware/software solutions, network operations, customer relationship management and preventive maintenance I possess experience in identifying customer requirements, analyzing & mitigating risks & providing solutions to complex business problems while meeting scope, budget & time objectives. I have proven record in completing full life cycle of different projects from conception to completion including design & development, installation, configuration & testingAlong with strong commitment I have expertise in databases, system analysis and design, computing, data information systems, technical communication and IT support. I have proficiency in ASP, MS Dos, MS Office, Lean, Wiz Part, SAP-CRM, GSPN, Siebel System, Wi-Fi Access Points, ADSL Routers, Linksys Internet Routers and LAN Switches I am contributing as an exemplary Smart Products Hardware Senior Service Engineer – MRI; rendering expertise in handling service support of smart products with ASP while managing customer support serviceI possess up-to-date knowledge and understanding of technical demands and industry needs. I possess strong critical thinking and organizational skills and ability to maintain close relationships with staff and managers to complete projects on time and within budget. * www.linkedin.com/in/abdul-raheem-nadeem-experienced-asp-service-support-engineer* Experienced ASP Service Support Engineer=====================================================================Specialties: Technical & ASP Service Support | Network & Service Engineering | Hardware/Software Troubleshooting | Installation & Configuration | Workflow & System Analysis | Customer Services | Security Accreditation | Risk Assessment & Mitigation | CRM & Customer Loyalty | Technical Reporting Skills | Team Building & Leadership Skills=====================================================================I am looking for senior management level position in service support domain in KSA & abroad and can be reached through below mentioned channel:Email: ryhan_pk@yahoo.com
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Smart Product Technical TrainerExtra (United Electronics Co.) Jan 2022 - May 2024Saudi ArabiaProvided comprehensive training to technicians across three different locations on the repair, maintenance, and troubleshooting of a wide range of devices, including Samsung mobiles, Huawei mobiles, Lenovo mobiles, as well as HP, Lenovo, Acer, Asus, and Huawei computers.Delivered hands-on product training and technical guidance, ensuring technicians were equipped with the necessary skills to handle repairs, diagnostics, and device configuration.Managed KPIs (Key Performance Indicators) related to repair Turnaround Time (TAT) and ensured that service levels aligned with vendor policies and industry standards.Prepared training materials and conducted workshops to enhance technician proficiency on product specifications, repair processes, and troubleshooting techniques.Monitored and analyzed performance metrics, preparing detailed reports on technician productivity, repair efficiency, and TAT to ensure continuous improvement.Collaborated with vendors to ensure alignment with operational goals and attended meetings to discuss challenges, share solutions, and enhance vendor operations.Acted as the point of contact for critical customer complaints, troubleshooting issues, and providing solutions in a professional and efficient manner to maintain customer satisfaction.Provided technical support to both internal teams and the reception team, ensuring smooth workflow and effective communication across departments.Developed and implemented effective work strategies to streamline technician performance, optimize repair processes, and ensure high-quality service delivery.Fostered a positive and comfortable work environment by offering ongoing support, guidance, and motivation to staff, ensuring team collaboration and achieving organizational goals.Delivered on customer support initiatives, ensuring timely and effective responses to customer inquiries and complaints, enhancing the overall service experience. -
Smart Products Technical Support Engineer – MriExtra (United Electronics Co.) Mar 2014 - Jan 2022Riyadh, KsaTechnology Strategy DevelopmentIT Infrastructure ManagementTeam Leadership and DevelopmentTechnical SupportInformation Systems ImplementationFuture IT PlanningProject ManagementPerformance ReportingOperational Efficiency ImprovementResource OrganizationQuality Assurance ImplementationProcess AnalysisCross-functional CollaborationTechnology Utilization for EfficiencyCommunication and Stakeholder ManagementQuality Assurance ProtocolsTeam Motivation and SupportData Collection and Metrics ManagementCross-functional Team PartnershipCompliance ManagementMaterials and Inventory OversightLegal ComplianceCustomer and Department Issue ResolutionEvent and Project SupportSupplier Relationship ManagementTraining and System UpdatesStaff Productivity ReportingVendor KPI Monitoring and Reporting
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Computer Service EngineerAsus Sep 2009 - Mar 2014Riyadh, KsaCarried out assembling and maintenance of desktop, laptops, pads & PDA phones and creating images for all models’ notebooks, pads phones & windows pads while executing configuration of outlook data & reinstallation in new systems Installed printers & scanners to networks while managing, monitoring, troubleshooting assembling, disassembling and maintaining laptops, hardware devices and drivers. Identified issues and implemented/recommended corrective actions Resolved problems of other branches remotely while attentively analyzing & examining technical support requirements of department and installing/configuring all hardware components in accordance with company’s policies & procedures Rendered expertise as logistics assistant to organize storage & distribution of all kind of p arts related to laptop, E-pad & mobile. Competently scrutinized/analyzed users’ needs and recommended appropriate hardware & solutions according -
Computer Hardware & Network TechnicianAma Computers, Jan 2008 - Sep 2009Riyadh, Ksa▪Efficiently repaired computer systems including Acer, Fujitsu Siemens, IBM, Dell, Mac Lenovo, Samsung & Asus etc. while aptly executing software installation for all type of branded & unbranded computers and repairing of desktops & laptops ▪Carried out chip level repairing for all kind of laptop & software environments while handling network services such as file servers and network print services. Managed Wi-Fi of company including access points and Linksys Internet Routers ▪Effectively configured and maintained server based central SYMANTEC anti-virus while ensuring implementation of network domain policies & securities measures. Delivered IT related network, software and hardware support to clients. ▪Adeptly executed installation, configuration and maintenance of all types of local & network printers while performing troubleshooting of all types of hardware & software. Assembled and configured computer hardware & other peripherals
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Computer TechnicianPrime Computer Jan 2004 - Apr 2006Multan, Pakistan-Expediently managed installation & configuration of MS office 2003, Win 2000 & win98 and configuration of antivirus software
Abdul Raheem Skills
Abdul Raheem Education Details
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Eastern Institute Of Technical SkillsA -
Multan Computer CollegeInformation Technology
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Multan Computer CollegeInformation Technology
Frequently Asked Questions about Abdul Raheem
What is Abdul Raheem's role at the current company?
Abdul Raheem's current role is Experienced ASP Service Support Engineer.
What schools did Abdul Raheem attend?
Abdul Raheem attended Eastern Institute Of Technical Skills, Multan Computer College, Multan Computer College.
What skills is Abdul Raheem known for?
Abdul Raheem has skills like Device Drivers, Product Management, Linux, Laptops, Pro Engineer, Manufacturing, Failure Analysis, Operating Systems, Servers.
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Abdul Raheem
Proactive It Manager | Project Management | Network Infrastructure | Software Development | Troubleshooting | Remote Desktop Support | Data Backup & Disaster Recovery | Microsoft Office Suite | Quick LearnerAl Khobar -
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Abdul Raheem
Construction Manager ( Civil ) At Saudi Lebanese Tarouk Contracting Company Ltd.Saudi Arabia
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