I spearheaded the sales efforts at Mayoora Lighting Solutions, driving the distribution of cutting-edge daylighting solutions in Kerala. By leveraging my expertise in building illumination technologies, I successfully increased market penetration and established the company as a trusted distributor in the region.

Our Company purposely built to create high-level of multi disciplinary thinking, allowing our teams to assess situations from all angles and identify opportunities to improve. This unique method allows us to identify and connect the best ideas across industries.Our clients are remarkably diverse: large and small, private and public, for-profit and nonprofit. We help them grow, sustain and transform: whatever it takes to embrace their future.We're organized around each client relationship. Client needs, expectations and strategy provide the context for every project we carry out together. Whatever their size, wherever our clients need us, we're set up to deliver.

 Assisted the Director in preparing ‘Training Needs’ Analysis and accordingly prepared an Annual Training Plan and Budget. Conducted off job training sessions as necessary, particularly in the areas of customer service and quality. Was responsible for the Orientation for 3000 employees during the pre opening  Conducted various systems training for the Food & Beverage , Rooms division Identified and Trained Departmental Trainers & developed them through ongoing workshops and monthly meetings. Assisted the Operations in Pre Opening initiatives

 Reporting to the GM  In-charge of Training and Quality Management Conducted ‘Training Needs’ Analysis and accordingly prepared an Annual Training Plan and Budget. Conducted off job training sessions as necessary, particularly in the areas of customer service and quality. Provided individual instruction to Department Heads and Supervisors to improve the effectiveness of their staff meetings, performance appraisals or other training related activities. Identified and Trained Departmental Trainers & developed them through ongoing workshops and monthly meetings. Assisted the Personnel Manager and team in setting up the Policies and Procedures, Performance Management System Assisted the HR Team in setting up Orientation Programmes and initial skills Training for new recruits and monitoring it accordingly.

Was on an assignment from the Owning Company (Bukhamseen Corporation Ltd) which manages the Holiday Inn, Crowne Plaza Brands of IHG in Kuwait. Daily HR Operations and visit to each outlet to handle the staff issues Reporting to Director of Operations - Middle East Coordinating with all the recruitment agencies and government offices  In-charge of Personnel, Transportation and Security Challenges and Achievements Managed a workforce of 250 staff from 7 different countries Managing the HR Functions from Recruitment, Staff House Issues, Performance Management , Compensation and Benefits Conducted the first Employee Satisfaction Survey for the company and the report was used as a management tool for the GM’s and Section Head in their Performance Review Shifted the whole company accommodation of 250 staff to an entire new building within 1 week and the project was executed within the agreed time frame meeting the standards and expectations of all the employees Managed the Daily Staff Issues wherein their outlets was spread across the country Recruited around 50 employees within the assignment period for the various outlets

  Managed a workforce of 700 staffs from 27 countries and trained them on their skills, knowledge and behavioral patterns Guiding and Supporting the Senior Management on various decision making factors related to the Total Quality Management Projects Led the Maintenance of various Total Quality Management Projects in the property  Conducting Quarterly Reviews based upon the standards set and rewarding the Department Trainers based upon the Audits Running the Performance Management System as per the Guidelines and making sure the Reviews are done for each employee. Led one of the very first innovative tools IQ ( A toolkit for tackling staff interactions to improve GSTS scores in the areas of Staff knowledge, Attitude, Attentiveness and Anticipation of needs ) that IHG launched in EMEA along with the guidance of Director of Training & Quality Assurance The IQ Project turned out to be the one of the best and recommended projects in EMEA among the IHG Hotels Prepared the Training & Development Plan for the whole hotel looking into the Strategic Issues which is relevant to the Business Plan Was involved in setting up the Department Training Structures in the whole hotel  Handled 28 Departmental Trainers and helped them in setting the training structures in their respective sections Conducting Competency Based Interviews for various middle levels positions in accordance with the Personnel Department Coordinating with Area Office and facilitating the Cross Trainings of several Individuals within the region to facilitate their individual Career and Development plans. Was involved in setting up and implementation of various policies with respect to the training and development

 Reporting to the Cluster Customer Care Head Managed a workforce of 25 Channel Executives  Looking after the Customer Care Activities of 4 Sub clusters Responsible for MIS to the concerned departments Ensure that Complaints Raised by respective Town Channels are resolved within the stipulated Time Looking after staff welfare activities Planning and Implementing Customer Visits for Complaint Resolution Ensure that records and reports relating to daily Customer Care Activities are maintained and supervise the functioning of the Channel Executives Launched the We Care Programme in Kerala under the guidance of Corporate Customer Care Head. Cultivated client relations and built independent constituencies into a team Managing the Field Executives of the Collection Agency in the Town, this contributed 5% of the Town Bill Collection. Has improved the retention Percentage from 10 % to 13 % of Kottayam Web World