As a skilled Customer Support Engineer, I specialize in providing technical support for hardware, software, and embedded systems. I thrive on solving complex issues, ensuring smooth customer experiences, and delivering clear communication. My background in troubleshooting and problem resolution enables me to efficiently address customer needs, while collaborating with teams to enhance product quality and support processes.To further enhance my expertise, I completed an advanced embedded systems course at Vector India Institute. The comprehensive curriculum included C, C++, Embedded C, ARM, TCP/IP, Linux, RTOS, 8051, socket programming, and Python. These experiences have equipped me with a robust skill set and a deep understanding of embedded systems, making me well-prepared to tackle complex challenges in this field.I am dedicated to continuous learning and always aim to exceed customer expectations through proactive solutions and exceptional service.
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Customer Support EngineerGlobal Software Technologies May 2023 - Jun 2024India⋄ Provide technical support for troubleshooting and resolving issues related to hardware, software, and embedded systems.⋄ Assist customers with product installation, configuration, and usage.⋄ Act as a liaison between customers and internal teams, escalating issues when necessary.⋄ Document and manage customer queries using ticketing systems, ensuring timely and efficient resolution.⋄ Contribute to knowledge bases by creating FAQs and technical guides to assist customers and colleagues.Monitor and report key performance indicators, such as response time and issue resolution rate. -
Process AssociateProchant India Nov 2021 - Mar 2023Chennai, Tamil Nadu, India⋄ Review and verify patient information and medical records.⋄ Process and submit claims to insurance companies.⋄ Communicate with healthcare providers, insurance companies, and patients to resolve billing issues.⋄ Prepare regular reports on billing activities, claims status, and revenuecycle metrics. Adhere to HIPAA and other regulatory requirements.⋄ Follow up on unpaid or denied claims, and resubmit claims when necessary. -
Quality CheckerSchneider Electric Jun 2021 - Oct 2021Chennai, Tamil Nadu, India⋄ Monitor production lines to ensure products are being manufactured according to specifications and quality standards.⋄ Conduct random or scheduled inspections during various stages of the production process.⋄ Perform detailed checks on finished products to ensure they meet quality, safety.⋄ Create detailed reports that document quality metrics, trends, and improvement areas.⋄ Ensure all quality control tools and systems are functioning properly.
Abdul Rashid Education Details
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Electrical, Electronics And Communications Engineering
Frequently Asked Questions about Abdul Rashid
What is Abdul Rashid's role at the current company?
Abdul Rashid's current role is Support Engineer | Technical Troubleshooting & Solutions Expert | Driving Customer Satisfaction in Embedded Systems & Software..
What schools did Abdul Rashid attend?
Abdul Rashid attended Vels University.
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