• Eliciting UI, UX requirements for a vendor engagement e-commerce product and ensured UX design and the look and feel, was aligned to product vision. • Created user stories in Jira to document functional, nonfunctional, security, database and performance requirements. • Created process flows diagram and several other UML models including use case diagrams, data flow diagrams and entity relation diagrams using MS Vizio. • Engaged with stakeholders from multiple teams to address requirements dependencies. • Contributed insight and product knowledge in all Scrum meeting and other agile ceremonies. • Created user personas to analyze and research user behaviors across the site. • Analyzed heatmaps to determine user traffic and interest in different sections across the site and studied user behavior to research how ROI can be optimized. • Played a key role in the planning and coordinating User Accepted Testing UAT, and Implementation of system enhancements and conversions.

• Supported migration of commercial banking applications to AWS Cloud. • Worked with Product Owner, vendors, business sponsors and development teams on business process re-engineering and modeling, requirements gathering, and path analysis. • Documented and analyzed Application Security requirements (PCI DSS 12 requirements) as a set of security controls that the client was required to implement to protect credit card data and comply with the Payment Card Industry Data Security Standard (PCI DSS). • Reviewed underlying data sources such as SWIFT financial messaging services, MT 192/MT 202. • Defined business rules and created dataflow diagrams to depict workflows proposed for ServiceNow tickets routing to downstream consumers. • Facilitated creation of product documentations for the conversion of proprietary transaction massages into swift massages. • Created product documentation defining the application, workflows, and assist with the development of training material. • Worked with product sponsors to capture requirements in epics & stories, with developers to define scope and schedule in project roadmaps, and with testers to verify products meet customer expectations/acceptance criteria.Wrote acceptance criteria for user stories to populate the product backlog

Supported 3 Infosys clients from Healthcare, Insurance and Banking industries in the following projects reporting either directly to PMO, or collaborating within a Scrum team and agile or SAFE teams. i. Life and Shift of on premise Oracle EBS to Oracle Fusion Cloud GL, AP, PO, AR, iRecruitment, iProcurement, Purchasing, Projects, Payments. ii. Guidewire Insurance Suite Implementation-Integration of Guidewire products with external, 3rd party Systems/APIs. iii. Salesforce CPQ implementation of Quote to Cash modules.