Abdul Razak Abdallah Email & Phone Number

Accra, Greater Accra Region, Ghana

Greater Accra, Ghana

During this Training session, we learnt Excel andExcel Visualization, the basics of Microsoft Power Bl and creating ofDashboards and Visualizations. Finally we wereintroduced to Python Programming Languageand the some libraries like Pandas, Numpy andMatplotlib

Accra, Greater Accra, Ghana

Technical Troubleshooting: Excelled in swiftly diagnosing and resolving hardware and software issues, maintaining a 95%+ customer satisfaction rate.Client Relations: Fostered positive relationships with diverse users through effective communication and a customer-centric approach.Remote Support Expertise: Demonstrated proficiency in providing remote assistance, enhancing efficiency and reducing downtime for remote users.Performance Metrics: Consistently exceeded key… Show more Technical Troubleshooting: Excelled in swiftly diagnosing and resolving hardware and software issues, maintaining a 95%+ customer satisfaction rate.Client Relations: Fostered positive relationships with diverse users through effective communication and a customer-centric approach.Remote Support Expertise: Demonstrated proficiency in providing remote assistance, enhancing efficiency and reducing downtime for remote users.Performance Metrics: Consistently exceeded key performance indicators, resolving tickets within established SLAs and contributing to a 20% improvement in overall team productivity. Show less

Accra Ghana

Infrastructure Deployment:Installed radios and microwaves, ensuring reliable and efficient communication infrastructure.Conducted site surveys to assess and optimize network deployment strategiesLAN Architecture Deployment:Deployed LAN architectures, optimizing connectivity and ensuring efficient data transfer.Network Configuration Assistance: Proficient in providing support for the configuration of routers, switches, firewalls, and other network… Show more Infrastructure Deployment:Installed radios and microwaves, ensuring reliable and efficient communication infrastructure.Conducted site surveys to assess and optimize network deployment strategiesLAN Architecture Deployment:Deployed LAN architectures, optimizing connectivity and ensuring efficient data transfer.Network Configuration Assistance: Proficient in providing support for the configuration of routers, switches, firewalls, and other network devices.Network Monitoring Support: Contributed to the use of monitoring tools for proactive identification and resolution of network issues.Security Protocol Implementation: Assisted in the implementation and maintenance of security measures to protect sensitive data Show less

Obuasi

Customer Data Connectivity:Assisted MTN customers in resolving data connection issues, ensuring a positive user experience.Provided timely and effective technical support to optimize data services for users. Mobile Money Department Support:Collaborated in the Mobile Money department, participating in site surveys for the setup of new mobile money vendors.Assisted vendors in the smooth implementation of operations, ensuring efficient mobile money services.User… Show more Customer Data Connectivity:Assisted MTN customers in resolving data connection issues, ensuring a positive user experience.Provided timely and effective technical support to optimize data services for users. Mobile Money Department Support:Collaborated in the Mobile Money department, participating in site surveys for the setup of new mobile money vendors.Assisted vendors in the smooth implementation of operations, ensuring efficient mobile money services.User Assistance:Delivered responsive support to users, addressing technical queries and troubleshooting issues promptly. Show less