Abdul Razak, Mba Email & Phone Number

Germantown, Maryland, United States

Sales Strategy Development, Marketing and Sales Advocacy, Technology Integration, Financial Negotiation, Leadership and Innovation, Team Management, Financial Analysis, Market Analysis, Strategic Planning, Performance Improvement, Sales Operations Management, Visual Marketing• Pioneered initiatives for a luxury vehicle dealership, steering the establishment of a customer-centric sales department.• Led recruitment and training of a high-performing sales team focused on delivering exceptional customer service.• Improved products-per-deal metrics through targeted staff training on promoting add-ons and finance products.• Successfully marketed and sold diverse dealership products and services to a varied clientele.• Implemented technology solutions for streamlined processes, simplified pricing, and enhanced customer service.• Conducted detailed financial analyses, guiding the establishment of new sales goals and predicting performance trends.• Evaluated and enhanced the effectiveness of products, services, and program guidelines to stay competitive in the automotive market.• Spearheaded sales department expansion, achieving annual sales exceeding $50M and a profit surpassing $4.5M.• Enhanced retail unit offerings by 20% through strategic relationship-building initiatives, including acquiring vehicles from an internal courtesy car program.• Successfully revitalized an underperforming sales department, turning a $141K loss into a $120K+ gain within the initial 12 months through effective business and financial strategies.• Achieved an 80% reduction in vehicle receipt time and optimized pricing strategy by leveraging online software to solicit bids for transportation, resulting in improved efficiency.• Realized a 607% improvement in wholesale gross profit within a 12-month period.• Secured a 35% annual cost savings for the dealership by enlisting an in-house photographer, enhancing visual marketing and promotion of all new and pre-owned inventory.

Bethesda, Maryland, United States

Relationship Management, File Organization and Processing, Loan Product Development, Customer Assistance, Market Insight, Documentation Management, Credit Management, Stakeholder Relationship Building, Pipeline Management, Problem Solving• Cultivated strong, positive relationships with a dynamic borrower pipeline, ensuring seamless management throughout the entire process.• Submitted and organized files for processing, collaborating with in-house underwriters to achieve timely and efficient loan closures.• Contributed to the creation of lending solutions, developing viable loan product options for borrowers.• Assisted customers in selecting loan programs tailored to their financial goals and individual needs.• Analyzed motivations behind home purchases for upsizing and downsizing, providing comprehensive support through addressing inquiries and offering education at every stage.• Acquired, examined, and maintained all necessary documentation for loan setup, conducted credit checks, and efficiently addressed and resolved any credit issues impacting loan approval.• Established and nurtured cooperative business relationships with realtors, processors, underwriters, and other industry professionals, ensuring seamless and stress-free transactions for each borrower.

Bethesda, Maryland, United States

Loan Application Evaluation, Credit Assessment, Client Consultation, Loan Program Knowledge, Effective Communication, Collaboration with Underwriters, Timely Loan Closures, Customer Relationship Management, Financial Goal Alignment• Demonstrated expertise in residential mortgages and mortgage lending, achieving exceptional results in surpassing production goals within the first year.• Conducted thorough evaluations of loan applications, performed credit assessments, and engaged clients in collaborative discussions to identify optimal loan options.• Fostered seamless communication and coordination with in-house underwriters, processors, and various stakeholders, ensuring streamlined processes and timely closure of loans.

Bethesda, Md

I was delighted in this capacity to have earned top customer satisfaction scores and achieved sixth ranking in sales for the Mercedes-Benz Certified Preowned division across the United States.

Bethesda, Maryland, United States

A key achievement in this role was to reach and maintain top sales position within two months of joining the company.

Executive Mba With Distinction, Business Administration And Management, General

Business And Technology Education Council National Diploma, Travel And Tourism, Distinction