As a Branch Operations Manager at RBL Bank, I managed the daily operations of the branch, ensuring compliance, efficiency, and customer satisfaction. I worked with a team of 15 staff members, providing them with training, guidance, and feedback. I also contributed to the branch's revenue growth by onboarding new clients, monitoring transactions, and resolving issues.I have a Masters of Business Administration degree in Marketing and Human Resource from Vidya Vikas Institute of Engineering And Technology, where I learned the skills and knowledge to lead, communicate, and strategize effectively in the banking sector. I have over four years of experience in retail banking, having worked as an Operations Manager at ESAF Bank and an Assistant Manager at Axis Bank. I am passionate about delivering quality service, improving operational performance, and enhancing customer loyalty.