Communicating effectively and confidently with customerExplained key information regarding products and servicesto customers to encourage informed decision-makingMaintained awareness of all promotions andadvertisementsDelivered fast, friendly and knowledgeable service forroutine questions and service complaintsBoosted productivity by maintaining strong chat controland quickly working through scripts to address diverseproblems.Consulted with customers to determine the best methodsto resolve service and billing issues Managed customerexpectations by clarifying needs, identifying options, andrecommending relevant products and services.• Answered questions and provided information onprocedures and policies.