Abdul Roshan Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Resolution to business-critical applications and services of Dubai Airport Immigration Systemsfor General Directorate of Residency and Foreigners Affairs, Dubai such as ApplicationSupport, Hardware Support, Network Support required for Dubai Airport ImmigrationDepartment such as Smart Gates, Smart Corridor, Smart Kiosk, Immigration Counters.Managing and troubleshooting problems in immigration applications, Smart Gateapplications, which include gate monitoring in Dubai Airports live environment.Troubleshooting technical issues of iris camera, passport readers, barcode readers, relatedperipherals in the Airport.Cabling, connections, and setting up of smart-gates, which included electrical & electronics,networking, and system administration.Installing, configuring, managing, and troubleshooting iris cameras which play an importantrole in biometric identification of millions of passengers in Immigration procedures.Documentation of daily works, procedures were taken during troubleshooting.Regular reporting, conducting meetings for improvement and updating of applications &team.Maintaining strong relationships with administrators, managers, and co-workers in both thecompany organization and Airports.Providing support for the Dubai Border Control Applications, Systems, Networks, IRIS Camerathrough interactions, incident and escalating requests via different service desk tools such asHP Service Manager, JIRA Service Desk & CA Service Desk. Making sure all critical and major incidents are addressed within SLA and sending out the critical alerts to relevantstakeholders.Played a key role in UAE’s new entry-exit process that is ‘E-Vision core’ installations andmanagement at the airports. Managing and briefing vast numbers of passengers using theSmart-gates from all over the World.

Trivandrum

Managing issues related windows & linux desktops, servers, switches, printer, routers, firewalls, storage devices. Managing Linux Server (Centos & Ubuntu) and Windows Server 2012. Experience of working in multi-vendor environments. Good conflict management and prioritization skills, manage technical process and resolve technical issues. Can understand and document project requirements and dependencies, excellent documentation & report writing skills. Ability to manage multiple projects simultaneously and under pressure, strong attention to detail and focus on task completion. Team leader capable of motivating staff and Ability to get on with all levels of people and possess strong relationship building. Manage internal office IT infrastructure. Manage web servers, database servers and application servers. Provide timely support for all projects and its engineers. New Server installation, configuration and tuning for production environment. Developing PHP scripts, Shell Script for automation within servers.

Trivandrum

Resolve tickets raised by multiple clients of Wipro InfoTech for Trivandrum, Kerala location without violating SLA & without compromising quality and industrial standards.New desktop installation & configuration, Performance Tuning, Patch and Updates Installation, Data Transfer, Data Backup, printer configuration and sharing, network printers, scanner configuration, fixing user profile issues, operating system related issues, outlook related issues, network related issues, POS installation and basic troubleshooting, server related issues. DNS, DHCP, Active Directory, Group Policy, McAfee, Symantec related issues. Basic hardware troubleshooting for desktops, servers, switches, printer, routers, firewalls, storage devices etc.Regional Engineer for Trivandrum, Kerala on DNA Project to support multiple clients of Wipro. Worked for HDFC Bank project at Mumbai & Bangalore as IT helpdesk engineer to resolve tickets raised related to banking application and desktop related issues, printer configuration etc. Handled issues with IBM, HP, HCL, Dell Server and Desktops. 3 months onsite short term deputation on Saudi Arabian Airlines Project, Jeddah, Saudi Arabia for Wipro Arabia Ltd as Location Support Engineer at King Abdul Azeez International Aiport Flight Control Office (15-Oct-2015 to 20-Jan-2016). Working on Requests, Incidents & Change Orders.

Trivandrum

Configuring, Administrating, Managing and Troubleshoot Active Directory users computer group and group Policy management in Windows Server 2008. Configuring and managing Linux users and groups with NIS and deploying shares with NFS. Deploying collaborating shares with Samba,NFS through Linux as well as NAS. Virtualization of server platform with Vmware Hypervisor ESI. Fortigate Firewall, Switches, Wireless Router, Render Farm, NIS, Samba, NFS for CentOS Server 6, PHP & MySQL Server, Configuring Outlook, Windows 7 Client, Intranet Messenger, File Server with permission based on groups, Project Pipeline Support, Backup, Printers, Projectors, Vmware Hypervisor ESI, Vmware vsphere client, IBM Servers.

Trivandrum

Engineer'S Degree, Information Technology

Diploma, Electronics And Communications Engineering

High School