• Successfully manage all aspects of restaurant operations remotely, ensuring high-quality service and customer satisfaction.• Answer incoming calls from customers promptly and professionally.• Assist customers in placing orders, providing accurate information on menu items, pricing, and special promotions.• Ensure efficient order processing and payment handling• Interact with restaurant's regular clients, building strong customer relationships• Prepare daily reports summarizing order volumes, customer feedback, and service statistics.• Contribute to monthly presentations for restaurant management, highlighting key performance metrics and actionable insights.

• Managed daily restaurant operations, including staff scheduling, inventory management, and quality control.• Implemented training programs to ensure staff delivered top-notch customer service and maintained a safe and sanitary environment.• Fostered strong relationships with customers, resulting in a loyal customer base and repeat business.• Played a key role in opening a new Outlet location, overseeing pre-launch preparations and ensuring a smooth opening.• Adapted to changing market conditions during the COVID-19 pandemic, implementing safety protocols and optimizing delivery and takeout services.

Strategized with sales team to prospect and qualify potential customers within assigned outletsGenerated new business with marketing initiatives and strategic plans.Built relationships with colleagues to facilitate teamwork, cooperation and success.Completed and submitted monthly and yearly reports to support executive decision making.Collaborated with sales and marketing departments to support client acquisition.Built relationships with customers and community to promote long term business growth.

• Effectively and professionally handling incoming calls from bank customers.• Listening attentively to customer inquiries, requests, and concerns.• Providing accurate and relevant information on a variety of banking products and services.• Assisting customers with account-related activities, including balance inquiries, fund transfers, and account statement requests.• Guiding customers through account registration and online banking processes.• Resolving account-related issues and discrepancies promptly and efficiently

• Assisted in recruiting, training, and supervising a team of front-line staff, ensuring they delivered exceptional customer service.• Conducted regular staff meetings, set performance expectations, and provided constructive feedback to foster a motivated and cohesive team• Collaborated with the Branch Manager to ensure the efficient operation of the branch.• Assisted in managing inventory, supply orders, and stock rotation to minimize waste and ensure product freshness• layed a role in budget planning and cost control measures to optimize branch profitability.• Oversaw cash handling procedures, conducted cash reconciliations, and ensured compliance with financial policies.

• Maintained high-quality standards for food preparation, cleanliness, and safety in compliance with company policies and health regulations.• Maintained high-quality standards for food preparation, cleanliness, and safety in compliance with company policies and health regulations.• Implemented a staff training program that improved service efficiency and consistency.

• Supervised and motivated a diverse team of employees, including crew members and shift leaders.• Conducted training sessions and provided guidance to ensure that staff consistently met McDonald's service and operational standard• Ensured that all team members delivered exceptional customer service, maintaining a welcoming and friendly atmosphere.• Addressed customer inquiries, concerns, and feedback promptly and professionally.• Monitored inventory levels and coordinated supply orders to prevent shortages and minimize waste.• Conducted stock rotation to ensure product freshness.