Developed and integrated advanced Lightning Web Components (LWC) for various functionalities, enhancing user interfaces and experiences within the Salesforce platform.• Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.• Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component… Show more Developed and integrated advanced Lightning Web Components (LWC) for various functionalities, enhancing user interfaces and experiences within the Salesforce platform.• Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.• Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.• Integrated external systems and platforms with Salesforce Lightning, leveraging APIs to ensure smooth data flow and system interoperability.• Assisted with troubleshooting and resolving Lightning component issues, maintaining high system performance and user satisfaction.• Expertly customized Salesforce with Apex Classes, Controller Classes, and Triggers, while enhancing the Lightning Community Builder with tailored components for improved application functionality.• Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.• Spearheaded the implementation of Salesforce CPQ (Steel brick), managing product and pricing configurations, optimizing pricing strategies with price rules, and integrating Apttus CPQ and CLM applications for automated processes.• Pioneered Salesforce product and pricing management, handling both standalone and bundled products, and effectively leveraging tools like Excel and Salesforce Data Loader for seamless data integration and management.• Implementing and managing CPQ price rules for optimal pricing strategies.• Employed agile development methodologies to address project requirements, ensuring prompt and efficient response to feedback from the BA team and optimizing platform capabilities. Show less

• Led the configuration and adaptation of Salesforce.com to meet business objectives, seamlessly integrated Service Cloud with third-party applications, and utilized APEX, Visualforce, and Lightning Components for advanced feature development.• Developed APEX classes, Visualforce pages and APEX triggers to develop the custom functionality as per the requirement. Worked with Service cloud.• Implemented and integrated Salesforce Service Cloud with other systems, such as telephony systems… Show more • Led the configuration and adaptation of Salesforce.com to meet business objectives, seamlessly integrated Service Cloud with third-party applications, and utilized APEX, Visualforce, and Lightning Components for advanced feature development.• Developed APEX classes, Visualforce pages and APEX triggers to develop the custom functionality as per the requirement. Worked with Service cloud.• Implemented and integrated Salesforce Service Cloud with other systems, such as telephony systems and knowledge bases, to provide a unified and seamless customer support experience.• Implemented Service Level Agreements (SLAs) and escalation rules in Salesforce Service Cloud, ensuring timely resolution of high-priority cases and adherence to service standards.• Optimized Salesforce Service Cloud to improve customer service operations, implemented SLAs, escalation rules, and integrated with telephony and knowledge bases to provide a unified customer experience.• Leveraged deep Salesforce CPQ admin knowledge to optimize and manage the platform effectively.• Delved into the core functionality of CPQ, focusing on refining page layouts and maximizing the use of field sets.• Demonstrated working knowledge of QCP; collaborated closely with developers to facilitate the development of QCP.• Mastered Salesforce CPQ setup, tailoring solutions to intricate pricing models, product bundling, and dynamic discount structures, optimizing the quote-to-cash process.• Seamlessly integrated CPQ with external systems and utilized APEX for bespoke functionalities, ensuring a unified sales workflow and enhanced platform capabilities.• Developed and maintained automated test cases using Selenium, integrated scripts with CI tools like Jenkins, and managed deployment of solutions using Force.com tools, all while actively participating in Agile methodologies to ensure alignment with business requirements. Show less

• Collaborate closely with business stakeholders to tailor both Sales and Service Cloud functionalities, ensuring solutions align with organizational goals and drive operational efficiency across sales and customer service processes.• Designed and implemented end-to-end processes in Sales Cloud, optimizing lead conversion, opportunity management, and sales forecasting.• Developed and enhanced Service Cloud functionalities, focusing on case management, Service Console customization, and… Show more • Collaborate closely with business stakeholders to tailor both Sales and Service Cloud functionalities, ensuring solutions align with organizational goals and drive operational efficiency across sales and customer service processes.• Designed and implemented end-to-end processes in Sales Cloud, optimizing lead conversion, opportunity management, and sales forecasting.• Developed and enhanced Service Cloud functionalities, focusing on case management, Service Console customization, and agent productivity tools.• Integrated external platforms and tools with both Sales and Service Cloud, ensuring seamless data synchronization and workflow efficiency.• Customized and managed analytics, leveraging dashboards and reports to provide actionable insights to stakeholders across sales and service departments.• Led rigorous testing processes for Sales Cloud, verifying alignment with business objectives, ensuring accurate lead-to-cash flow, and optimizing sales pipeline management functionalities.• Spearheaded validation and quality assurance efforts for Service Cloud, focusing on case management, agent efficiency tools, and seamless integration of support workflows to enhance customer satisfaction.• Wrote and optimized Batch Apex classes for regular data uploads from legacy systems and designed components to fetch and display third-party API data within Salesforce Lightning.• Leveraged APEX Controller for external data requests, regularly updating it and the associated helper functions to keep components contextually relevant• Deployed custom Salesforce solutions using Force.com IDE, Force.com migration tool, and Web Services API, ensuring seamless transitions between sandbox and production environments.• Managed end-to-end Salesforce deployments, ensuring 100% success rate from sandbox testing to production deployment, and actively participated in Agile methodologies, specifically Scrum, to ensure efficient solution delivery. Show less

• Implemented and Customized Salesforce fields, page layouts, workflows, validation rules, record types, and objects to tailor the platform to business requirements.• Managed User Account Lifecycle, Role Assignment, Profile/Permission sets, and User License Allocation.• Oversaw Login Security, Group/Public View Configurations, Audit/Compliance, and User Training/Onboarding.• Managed data import/export using Data Loader and ensured data integrity through consistent audits… Show more • Implemented and Customized Salesforce fields, page layouts, workflows, validation rules, record types, and objects to tailor the platform to business requirements.• Managed User Account Lifecycle, Role Assignment, Profile/Permission sets, and User License Allocation.• Oversaw Login Security, Group/Public View Configurations, Audit/Compliance, and User Training/Onboarding.• Managed data import/export using Data Loader and ensured data integrity through consistent audits and cleansing processes.• Implemented and upheld security protocols, encompassing role hierarchies, sharing rules, and field- level access controls.• Designed and executed advanced automation processes using workflow rules, approval flows, and process builders, enhancing functionalities with email-to-Case integration and streamlined alerts, tasks, and field updates.• Skillfully designed and maintained Salesforce reports and dashboards, delivering accurate and strategic insights to key stakeholders.• Managed release management by keeping up with Salesforce updates, assessing new features, and seamlessly integrating new functionalities with existing configurations.• Collaborated extensively with various departments to comprehend requirements, delivering Salesforce solutions aligned with overarching business goals while meticulously documenting system configurations and workflows.• Utilized tools like changesets, Eclipse, and Force.com Migration for smooth deployment processes.• Created and managed sandbox environments to facilitate development, testing, and training before live deployment.• Delivered comprehensive training to new users and provided continuous support, ensuring optimal platform utilization and prompt resolution of user issues. Show less