Abdul Samad Khan, Mba Email & Phone Number

Mississauga, On, Ca

Toronto, Ontario, Canada

Brought my retail banking experience and leadership expertise to the automotive industry with hindrances to business success: staff underperformance, high turnover ratio and low customer service score.… Increased customer revenue by 30% in the first quarter.… Increased Customer Experience which increased customer loyalty resulting in an uplift in the revenue as well.… Employee turn over dropped dramatically.Also part of the team that is merging 9 dealerships together at the state of the art Autoplex in Toronto.Staff realignment, employee action plans, facility renovation, expanded technology tools, subsidiary partnerships, Sales and Service Oriented Coaching.

Mississauga, Ontario, Canada

Brought my experience while working with start-ups to develop the infrastructure and implement the business development strategies which would increase revenue and client acquisition. … Developed onboarding and discovery scripts for the clients.… Bringing in business of approximately $100K in the first month.Role realignments, high touch customer service, coaching and mentoring.

Toronto, Canada Area

I worked in banking four years prior to graduating with a BA. After taking a branch to #1 in Timmins and Top 10% in Greater Ontario, I took a risk – suspend my career and become a student in Rotman’s Executive MBA program.I’ve learned much, applied my new business skills to entrepreneurial start-up projects, and proudly wear the Class of 2019 EMBA banner. I’m energized, better skilled, and don’t regret a moment of my decision.While studying, I stayed involved in business ventures with a focus on advising start-ups.… Worked on the concept to launch an online car brokerage January 2019.… Co-built a prototype smart water bottle; now seeking financing to support go-to-market strategy.Market research, business modelling, customer value proposition, market and pricing strategies

Greater Ontario Region

Brought my financial planning and bank management expertise to a branch with hindrances to business success: no onsite financial planner, staff underperformance and low customer service score.… Reached 115% per annum in sales revenue.… Surpassed $8M net wealth goal in 2 quarters.… Placed branch into Top 10% in client experience regionally.… Rated by the community as #1 in customer service 2017.… Won commercial deals with major brands (Subway, Walmart, Canadian Tire, Shoppers Drug Mart).Also executed a corporate merger of two branches with no job losses, increased productivity, and preserved client base despite initial community backlash and employee skepticism.Staff realignment, employee action plans, facility renovation, expanded technology tools, subsidiary partnerships, client engagement and community outreach, Service Oriented Coaching (SOC)

Toronto, Canada Area

Promoted to a lead role as the bank pioneered the one-of-a-kind remote advisory channel (Imperial Service Direct) specific to mass affluent clientele.… Acknowledged as first advisor to hit >$1M net sales in 1st quarter.… Advanced book of business to $22M in 3 quarters.… Launched and quickly grew channel from 7 to 70+ advisors to meet demand.Client presentations, relationship building, feedback loops, marketing and sales scripts, change management, team leadership, wealth partners and referrals.

Mississauga, Ontario Canada

Branch management was great, but I missed the excitement of financial services and excelled at it. In my first financial services role, I doubled sales and service targets in 11 months (2007 – 2008).… Attained highest managed money score in the district of 316%.… Beat secured credit target by 215% and gross credit target by 144%.… Presented with an Award of Excellence for 3 consecutive years.… Influenced sufficient uplift in branch decile results to avert closure.SWOT analysis, sales planning, product knowledge training, community events, adverts and marketing campaigns.

Mississauga, Ontario

Asked by District VP to fill onsite branch manager void while still an undergrad BA student; further complicated as the bank was in the midst of a merger with another branch. Trained and identified top talent, merged two urban branches and used sales background to uplift branch targets.… Earned 8 consecutive 100% scores in Branch Experience Surveys.… Known as the top branch in the district for client satisfaction.… Expanded branch operations to 7 days per week.Role realignments, high touch customer service, coaching and mentoring.

Mississauga, Ontario

Master Of Business Administration - Mba

Bachelor Of Arts (B.A.), Economics And Industrial Relations

Activities and Societies: Vice President of Economics Club. Active member of Finance and Commerce Clubs. Economics and Industrial Relations

Investment Funds In Canada, Mutual Funds

Activities and Societies: Investment Funds of Canada IFC