Abdul Samad Email & Phone Number

Hyderabad

I do handle a wide range of responsibilities, which include but not limited to the following.BUH: Since 2012, as a Business Unit Head, I exercise the Authorized Signatory Power to sign the payrolls, vendor payments, statutory documents, annual returns and so on. Serve as a single point of contact for entire operations of the business unit.Product/Project Management:• I have been the final responsible person since 2013 to achieve Product Certifications (ZoomMD) end-to-end on… Show more I do handle a wide range of responsibilities, which include but not limited to the following.BUH: Since 2012, as a Business Unit Head, I exercise the Authorized Signatory Power to sign the payrolls, vendor payments, statutory documents, annual returns and so on. Serve as a single point of contact for entire operations of the business unit.Product/Project Management:• I have been the final responsible person since 2013 to achieve Product Certifications (ZoomMD) end-to-end on a bi-annual basis, which is a critical business product for the organization.• Participate in Product analysis with Directors (the key stakeholders) and Project Manager for development/ enhancement/maintenance activities.• Review the approaches followed in reaching the estimates.• Assess, Review and Conclude project estimates and timelines.• Review and track the project plan.• Ensure the configuration management and deployment strategies.• Ensure compliance of timely deliverables.Administrative: • I am the final point of contact to address the unresolved people management issues across all the teams.• Set strategic goals for managers and teams across the organization and ensure the KPIs and KRIs are appropriately designed to measure the employee performances.• Oversee client support process. Identify and develop improvement processes to ensure client satisfaction.• Oversee the requirements and maintenance of IT inventory and asset management.• Discuss and develop operational strategies and offshore team developments with Directors.• Takes care of vendor management and required documentation for third party integration and outsourcing of the subsystems.Budget/Financial:• Coordinate and review monthly, quarterly and annual budgets and discuss with Directors about the requirements and propose changes/alternate solutions.• Oversee internal and external audit process.• Communicate with Auditors and Company Secretary firms to make sure the legal requirements are complied with. Show less

Hyderabad Area, India

Job Profile: Manage a team of around 30 members consisting of Medical Transcriptionists, Proof Readers and Quality Analysts. Formulating & implementing procedures for daily operations & internal reporting systems for monitoring quality. Interact with the clients for establishing new clients and to provide support/ maintenance to the existing clients. Communicate and ensure client satisfaction, generate periodic reports and graphs on trends on Productivity and client… Show more Job Profile: Manage a team of around 30 members consisting of Medical Transcriptionists, Proof Readers and Quality Analysts. Formulating & implementing procedures for daily operations & internal reporting systems for monitoring quality. Interact with the clients for establishing new clients and to provide support/ maintenance to the existing clients. Communicate and ensure client satisfaction, generate periodic reports and graphs on trends on Productivity and client satisfaction. Generate and discuss the MIS reports, productivity reports with the Managing Director at periodic intervals. Receives and maintains client feedback, and new clients/business information to the higher management. Attend bi-weekly conference with the Directors and give them periodic updates. Forecasting workload and scheduling staff to meet anticipated workload to comply with the TAT and SLAs. People management for the entire team.Accomplishments: Established six new clients resulting in a monthly volume growth of 35%. Contributed in replacing an old problematic Telephonic Dictation System with a new Australian based provider called Dial Dictate in conjunction with InPhonex. This system has been proved to be much reliable and satisfactory for clients for the last 5 years. Designed and implemented Productivity Tracker, which received Directors’ appreciation. Achieved monthly target of 1.5 lac lines of documentation in the year 2010 as a first time milestone. Rated as Best Team Manager for three consecutive years of 2008, 2009 and 2010 among 5 Team Managers. Got about 6 to 8 new clients just by reference of existing clients who were satisfied with quality and turn-around time. Show less

Master Of Business Administration (Mba), It & Systems

Bachelor Of Commerce, Commerce