Abdul Samad is a IT Support Specialist at Deliverd.
-
It Support SpecialistDeliverdSurrey, Bc, Ca -
It Support SpecialistEmbassy Of Pakistan Aug 2021 - Aug 2023Implemented a proactive maintenance schedule as a Systems Administrator, reducing system downtime by 20%, showcasing a commitment to setting high standards and goals.Revamped the ticketing system, introducing automated responses and improving team efficiency by 15%, demonstrating strategic thinking and visioning in optimizing support processes.Revamped the internal knowledge base, leading to a 30% reduction in recurring issues, demonstrating organizational skills, attention to detail, and commitment to providing and maintaining detailed documentation.Collaborated with Tier II/III/IV to implement projects, showcasing effective teamwork and communication.Collaborated with Tier II/III/IV to implement projects, showcasing effective teamwork and communication.Developed and delivered detailed reports to clients, offering insights into system performance and contributing to a 25% increase in client engagement.Executed flawless hardware and systems installations for new and existing clients, contributing to a 20% increase in client satisfaction scores.Maintained and updated CRM records meticulously, providing a comprehensive overview of client interactions and activities.Managed an average of 60 daily support calls with clear communication and prompt issue resolution, reflecting strong customer relationship skills and ability to remain calm under pressure.
-
Digital Marketing AssistantHustle Kitchen Nov 2020 - Mar 2021Spearheaded the creation and curation of compelling content for diverse digital platforms, amplifying brand visibility and achieving a 25% increase in overall social media engagement.Launched and optimized pay-per-click (PPC) advertising campaigns on meta-ads, resulting in a 30% improvement in click-through rates and a 20% reduction in cost per click, maximizing the impact of online advertising.Diligently managed and scheduled posts across social media platforms, leading to a 40% growth in follower base, while consistently monitoring engagement metrics and achieving a 15% increase in overall social media reach.
Abdul Samad Education Details
-
Information Technology -
University Of Canada WestBusiness Administration
Frequently Asked Questions about Abdul Samad
What company does Abdul Samad work for?
Abdul Samad works for Deliverd
What is Abdul Samad's role at the current company?
Abdul Samad's current role is IT Support Specialist.
What schools did Abdul Samad attend?
Abdul Samad attended University Of Bahrain, University Of Canada West.
Not the Abdul Samad you were looking for?
-
Abdul Samad
Amazon Fba Specialist | Ppc Expert | Inventory Management | Ecommerce Business ProfessionalMississauga, On -
Abdul Samad
Data Engineer L Data Analyst L Business Intelligence Analyst L Data Consultant L Business Analyst L Reporting Analyst L Data ManagerMississauga, On -
Abdul Samad
Generative Ai Extern @ Cognizant || Sde @ Krapton || 3Rd Year Computer Science Student & Marker At Dalhousie UniversityHalifax, Ns -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial