Omnex and LexisNexis

24/7 ADC Transaction Monitoring (Issuing & Acquiring).Card / Services Blocking (Temporary) on basis of suspicious activity & Reactivation through Call Centre after confirmation.HOLD & Release Instructions to ADC Acquiring Team for Merchant Payments.Monitoring customer's IBFT, Cash withdrawal, E-commerce, International Transactions and to detect Fraudulent activities and taking necessary steps to secure bank's cards portfolio.Responsible to handling all the alerts received on FRM (Fraud Management System) associated to debit cards and Net banking.Working on transactions monitoring application such as Card watch, FMS (Fraud Management System) and Visa Risk Manager.Preparing and analyzing Acquiring Business Report in the night shift.Cross Border and E-commerce Transaction Activation & De-activation of Debit CardsCoordination with 1-link member bank's teams in order to control ATM's skimming.Working on FTDH system, logging disputed IBFT transaction on FTDH to inform member banks and coordinate with them to investigate customer's transaction disputes.Resolving Transaction Disowned Complaints routed through Call CentreBulk Blocking of cards for Point of Compromise Incidents (non-working hours)Forwarding Dispute Cases to Fraud Investigation Unit (FIU)Coordination with BAHL Branches, BAHL ITD, BAHL Customers, Call Centre and Acquiring Banks.