Abdul Sattar Email & Phone Number

Leicester, Gb

Leicester, Gb

• Work with key stakeholders and business teams to create the necessary documentation to deliver and embed change.• Work within BGB in impact assessing key areas of business readiness & delivery for operational functions within the wider business strategic plans. • Represent BGB interests during project delivery. • Facilitate business readiness plans ensuring they are fit for purpose & aligned to business needs to cover testing, training, communications, engagement, impact assessments, post go-live support, fix/issue resolution and benefit realisation.• Ensure projects are appropriately resourced for successful delivery aligned with the plan.• Work with the Business Analyst, or where not present conduct business analysis, to deliver the project requirements and meet the customer and business needs and to ensure the business outcomes are met.• Ensure appropriate mechanisms and performance metrics are in place to realise the business case.• Report progress of project delivery with timely escalation of risks and issues to the Transformation Manager/Project Sponsor and updates to the Change & Delivery Team • Conduct business process analysis and design and deliver new and/or amended business processes.• Create and deliver communications plans that align to the CBS Energy Supply communications approach.• Identify business problems, identity solutions and implement business change to resolve the problem for non-capex change.• Establish and run cross-functional project meetings documenting actions, decisions and sharing updates.• Establish appropriate project governance in line with BGB PMO and central teams.• Facilitate and document lessons learned forums to inform future changes.• Work with the wider CBS, British Gas and Centrica teams to maintain a consistent change delivery approach.

Leicester, England, United Kingdom

Responsible for end to end delivery of key tactical and strategic change projects within Enterprise Business Sector. - Engage key business and technical stakeholders to deliver and embed change. - Establish and run cross-functional projects, including developing project documentation, actions and critical decision making. - Develop and monitor performance metrics and KPIs to realise business benefit and project outcomes. - Work in partnership with Transformation Business Analyst and Business Readiness to understand project requirements and embed enduring change.

Leicester, England, United Kingdom

• Leading on senior stakeholder engagement for key business customers • Resolving complex financial and billing queries to ensure customer retention. • Accountability for billing negotiations and resolving serious disputes. • Lead for ensuring metering data input into specialist systems, including developing assurance and control processes for data accuracy. • Metering focal lead for business unit, responsible for providing training and support to team members. • Technical lead within the team, proving training and support on bespoke systems including Kraken

Master'S Degree, Islamic Banking, Finance And Management, Distinction

Bsc (Hons), Accounting And Finance, 2:1