• Responsible as a Health Care Assistant to ensure exemplary support is given to service users within a care home environment. • Assisting with personal tasks including feeding and preparing meals. Ensuring all tasks are undertaken are completed in a dignified manner.• Foster a safe, nurturing, creative and cheerful environment to promote improvement of quality of life for service users. Working closely with peers to ensure the achievement of care plan objectives.• Ensuring all activities and efforts follow safeguarding and health and safety policies; proactively supporting adherence where possible.

• Accountable in a lead role to manage the performance of a popular restaurant. Facilitating an exceptional customer experience whilst managing front and back of house staff and operations.• Ensuring all restaurant activities resonate with health and safety and food safety guidelines; taking corrective and proactive actions where required.• Responsible for completing payroll for all staff; collating additions and deductions and submitting prior to deadlines.• Playing a key role in the operation complying with HR policies and employment legislation. Overseeing any performance management proceedings due to conduct or capability issues.• Consistently evaluating stock levels to ensure they meet real time and anticipated demands. Overseeing the fulfillment of stock and ensuring correct rotation to support waste / shrinkage targets.• Reporting on restaurant performance to senior management, across various metrics including gross margin, staff and customer satisfaction and operational compliance.• Maintaining awareness of local competition and implementing sales campaigns to drive footfall and revenue. • Recruiting and selecting staff per headcount requirements. Organising subsequent inductions and probationary reviews.

• Responsible for leading department operations in collaboration with the Manager.• Evaluating ways of increasing customer loyalty, retention and spend. Reviewing the customer experience and implementing visual merchandising improvements and training of staff.• Undertaking regular staff appraisals. Setting team and individual targets and utilising the opportunity to design development plans, mitigating staff attrition in the process. • Enforcing a culture of positivity to ensure staff morale and performance. Remaining visible between front and back of house operations and leading by example at all times.● First point of contact for all complaints raised. Liaising with personnel involved and improving processes if required to mitigate further recurrence.• Overseeing a wide variety of merchandising aspects including stock delivery and replenishment. Ensuring all staff adhere to schedules in place to ensure product availability and customer satisfaction.