Abdul Syed Email & Phone Number

Edmonton, Ab, Ca

Grande Prairie, Alberta, Canada

● Working for IT strategy, IT plan, organize, review and implement solution strategies to meet the current and future needs of Aquatera’s information technology systems.● Working for IT Project. Making project plan, manage, budget, reporting.● Overseeing IT operations, maintaining Aquatera’s technology infrastructure.● Direct and manage outsourced IT Managed Service (MSP), Vendors.● Short and long range IT planning, network architecture design, OT/SCADA network infrastructure maintain.● Overseeing Cyber Security, IT compliance and IT project.● Manage infrastructure upgrades and implementation.● IT Budget, overview and forecasting for IT operational and capital expenditure. ● Exercise ITIL frame work in the organization.

Grande Prairie, Alberta, Canada

● Created and ran the IT department. Providing full IT services for more than 100 users in the HQ, three branch offices, and remote users.● Installed, deployed, and administering Windows 2011 SBS Server along with Exchange Server 2010, SQL Server 2008, SharePoint 2010, and Office 365.● Installed, deployed, and administering Windows 2012 R2 Server in Dell Blade server with Hyper V running three VM in Failover cluster Environment.● Installed, deployed, and administrating LAN, VPN, WLAN, IP Phone, Security System, and project management software Latitude.● Installed, deployed, and administered various software for all engineers and surveyors like AutoCAD, Civil 3D, Revit, Micro Survey, TBC, etc.● Technical support for all kinds of software, network, hardware such as PC laptops, mobile devices, printers, plotters, scanners, projectors, phone systems, and security systems.● Maintain IT Inventory, Software Licenses, and arrange required IT resources from different vendors.● Troubleshoot all kinds of IT hardware such as PC laptops, mobile devices, printers, plotters, scanners, projectors, and phone systems.● Perform daily backup for servers and other production databases onsite and offsite.● Planning, budgeting, and providing new IT technology ideas for the business.● Working for IT Project. Making project plan, manage, budget, reporting.

Grande Prairie, Alberta, Canada

● Worked as Helpdesk Tech in level 1 and 2 support roles.● Supported network and PC operating systems, including Windows XP, Windows 2008 Server, Microsoft Exchange 2010, and BlackBerry Enterprise Server 5.● Worked on active directory regularly for more than 1000 users.● Technical support to other branch offices remotely.● Troubleshoot software, hardware, printers, PBX and network problems.

Grande Prairie, Alberta, Canada

● Managed and optimized each customer's IT infrastructure.● Delivered a stabilized network environment & reduced reactive support requests.● Delivered scheduled onsite support as well as new technology implementations.● Supported network and PC operating systems, including Windows 7, Windows XP, Windows Server, and Microsoft Exchange.● Installation and migration of Windows Server and Exchange infrastructure.● Worked with current network hardware, protocols, and standards, including IP, IPSec, and VPN.● Troubleshooting and administration for network and phone related issues.● Provided technical support remotely and onsite for all clients.

Brampton, Ontario, Canada

● Windows 2003 Server & SQL 2005 Server installation, configuration, monitor, support, maintenance, and administration.● Troubleshooting and administration for network and phone related issues.● Provided technical support for any software and hardware issues in Windows and AS400 Environment.● Provided support for ERP in AS400.● Maintained inventory for IT resources● Ordered IT resources as per requirement.● Worked with Nortel PBX & Callpilot VM systems for different locations.● Provided technical support remotely for other facilities.● Set up PC, printers, scanners, scale, etc.● Set up servers, routers, and switches.● Checked daily backup and changed backup tape.

Dhaka, Bangladesh

● Managing IT Department with people of 20 member’s team.● Responsible for new ERP System.● Time to time giving new ideas, run various IT Project, Budgeting.● Responsible for network, VSAT, Radio link communication system.● Look after and manage IT Infrastructure in different places.● Responsible for IT Policy, IT Strategy, IT Security.● Responsible for IT procurement and manage IT vendors. ● Working for IT Project. Making project plan, manage, budget, reporting.● Train, supervise and mentors team member.