Experienced Operations Associate with a proven track record of success in B2B product operations.Proficient in managing PAN India orders from key partners such as JioMart, Dunzo Pick & Drop, and Third-Party B2B. Recognized as a top performer for implementing quality control protocols, achieving a 30% improvement in delivery accuracy. Skilled in integrating CRM software, resulting in a 30% boost in first-call resolution and a 20% increase in customer retention. A collaborative leader with a knack for cross-functional team collaboration, consistently exceeding a 95% Net Promoter Score.Effective communicator, providing first-call resolutions in challenging situations. Additionally, played a pivotal role in fraud investigation, reducing fraudulent activity by 25%, conducted training for new hires, and served as a Point of Contact (POC) for team support. Acknowledged for maintaining a balance between freedom of expression and process compliance. Recognized for outstanding contributions and achievements.