I am excited to introduce myself as a customer service agent with over 5 years of experience in the airport industry, coupled with additional experience as a manager for a fashion company. As a team player with excellent communication skills, I am confident in my ability to provide exceptional customer service and support to meet the company's goals and objectives.Throughout my career, I have gained extensive experience in serving customers in a friendly and professional manner, resolving conflicts and issues with tact and diplomacy. My ability to remain calm under pressure, coupled with my interpersonal skills, has enabled me to build strong relationships with customers, colleagues, and management.I am passionate about my work and committed to achieving success in my career. I believe that my skills and experience make me an ideal candidate for any customer service or management position, and I am eager to take on new challenges that will help me to grow both personally and professionally.
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Customer Service Team LeaderEmirates GroupDubai, Ae -
Passenger Service AgentEmirates Group Mar 2021 - PresentDxb AirportProfile and Check Documents of passengersHandle Departure control system of the Airlines (DMACS/Sabre/Amadeus Altea)to generate the passengers to check-in as per respective airline procedure and ensuring a high level ofcustomerservice.Handle various categories of passengers (unaccompanied minors, youngpassengers, wheelchair passenger with special needs.Handle Boarding gates as Gate Team Leader.Coordinate with BMA, Ramp and Boarding Gates.Handle Transfer and Transit passengers.Handle Airline Crews and documents for the Flight.Work closely with supervisors to improve the execution of assigned activities.Provide quality service to the customers at any designated areas (check-in,Boarding Gates)Manage passenger baggage processing including handling and fee calculation ifapplicable.Airlines handled : Qatar airways, Fly Dubai, Ethiopian, Aeroflot, Wizz Air. -
Strategic Business Unit ManagerMark & Orion Ventures Pvt Ltd Aug 2020 - Feb 2021Kochi, Kerala, IndiaMANAGER - SBU OPERATIONSAccountable for sales of existing and upcoming SBU’s.Accountable for any deficiency or discrepancy found in store operations.Accomplish financial goals by communicating all promotional programs to store in-charge.Address of work-related queries and assist in resolving them.Implement strategies and techniques to improve sales in all outlets.Customer experience Oversee & assist the sales team in providing delighted customerexperience.Educate the store in-charge/store team to handle conflict and improve customer experience.Identify the areas of improvement and provide training for the staff.Plan and distribute the target into monthly sales further to daily sales and allocate thesetargets to all CSE’s.Submit daily, weekly, monthly and yearly reports to reporting authority from time to time. -
Customer Service AgentDnata Apr 2018 - May 2020United Arab EmiratesProfile and Check Documents of passengers✓ Handle Departure control system of the Airlines (DMACS/Sabre/Amadeus Altea) to generate the passengers to check-in as per respective airline procedure and ensuring a high level of customerservice.✓ Handle various categories of passengers (unaccompanied minors, young passengers, wheelchair passenger with special needs.✓ Handle Boarding gates as Gate Team Leader.✓ Coordinate with BMA, Ramp and Boarding Gates.✓ Handle Transfer and Transit passengers.✓ Handle Airline Crews and documents for the Flight.✓ Work closely with supervisors to improve the execution of assigned activities.✓ Provide quality service to the customers at any designated areas (check-in, Boarding Gates)✓ Manage passenger baggage processing including handling and fee calculation if applicable.✓ Airlines Handled (Aeroflot, Wizz Air, Fly Dubai etc
Abdul Vahid Education Details
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Speed WingsAviation -
Speed Wings Aviation AcademyAviation/Airway Management And Operations -
Business/Commerce, General -
Speed WingsA -
Speed Wings Aviation AcademyA -
Schooling -
Nizwa International SchoolSchooling
Frequently Asked Questions about Abdul Vahid
What company does Abdul Vahid work for?
Abdul Vahid works for Emirates Group
What is Abdul Vahid's role at the current company?
Abdul Vahid's current role is Customer Service Team Leader.
What schools did Abdul Vahid attend?
Abdul Vahid attended Speed Wings, Speed Wings Aviation Academy, Madurai Kamraj University, Madurai, Speed Wings, Speed Wings Aviation Academy, Maria Montessori Central School, Nizwa International School.
Who are Abdul Vahid's colleagues?
Abdul Vahid's colleagues are Muhammed Shafi, Gillian Grant, Ruvini Thakshila, Hava Ferizi, Ramkrishna Thapa, Claudio Salomone, Agnieszka Glennon.
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