- Utilized Linux to analyze system logs to diagnose and resolve hardware and software related issues- Possess a thorough understanding of network topology within Google Data Centers to effectively troubleshoot fault points.- Leverage my knowledge of a machine's boot process, to identify problems at the kernel level- Upgrading system components: CPUs, memory, hard drives, SSD, ect.- Know various techniques to test fiber optics to ensure that a link up and has the optimal… Show more - Utilized Linux to analyze system logs to diagnose and resolve hardware and software related issues- Possess a thorough understanding of network topology within Google Data Centers to effectively troubleshoot fault points.- Leverage my knowledge of a machine's boot process, to identify problems at the kernel level- Upgrading system components: CPUs, memory, hard drives, SSD, ect.- Know various techniques to test fiber optics to ensure that a link up and has the optimal throughput- Familiar with the different kinds of optics and switches that are installed in GDC- Use minimum configuration to identify the root cause of a machine when it is unreachable. - Collaborated with cross-functional teams to solve complex data center challenges.- Maintained Data Center 5S on multiple sites to ensure compliance, safety, and efficiency to create a safe working environment, ultimately leading to better performance and reliability- Performed audits of hardware inventory to ensure all equipment is accounted for and we have enough inventory for projects. Show less

Lead• Respond to requests for technical assistance in person, via phone or electronically• Diagnose and resolve technical hardware and software issues• Research questions using available information resources• Advise user on appropriate action• Follow standard help desk procedures• Log all help desk interactions• Redirect problems to correct resource• Identify and escalate situations requiring urgent attention• Track/route problems, requests and document… Show more Lead• Respond to requests for technical assistance in person, via phone or electronically• Diagnose and resolve technical hardware and software issues• Research questions using available information resources• Advise user on appropriate action• Follow standard help desk procedures• Log all help desk interactions• Redirect problems to correct resource• Identify and escalate situations requiring urgent attention• Track/route problems, requests and document resolutions• Inform management of recurring problems • Stay current with system information, changes and updates• Monitored email accounts • Delegated trouble tickets to help desk agents• Tools Used: ZenDesk, Office 365, Windows 7 and 10 Show less

• Diagnose and repair mobile phones and tablets.• Provided excellent technical and customer service.• Designed and developed company brand.• Increased website traffic flow.• Used social media to enhance and increase company's business flow.• Tools Used: iOS, Android OS, MAC OS, Windows 10, Cellbrite and iTunes.

Supervised a call center and dispatched for a fleet of 150 vehicles. In charge of transportation for multiple Government contracts including Medicare, NIH, Walter Reed, MCPS, and HHIST. Made sure all scheduled trips were dispatched and picked up on time. Also debugging the web based application for taxi dispatching and making sure the software is as simple and productive as it can be. Conducted training sessions for employees to help them better understand the software. Trained call center… Show more Supervised a call center and dispatched for a fleet of 150 vehicles. In charge of transportation for multiple Government contracts including Medicare, NIH, Walter Reed, MCPS, and HHIST. Made sure all scheduled trips were dispatched and picked up on time. Also debugging the web based application for taxi dispatching and making sure the software is as simple and productive as it can be. Conducted training sessions for employees to help them better understand the software. Trained call center staff and supervisor in Indianapolis and other states where this software was sold. Show less