Perform administrative tasks and provide secretarial support - coordinate activities, and ensure that tasks are carried out efficientlyHandle enquiries, answer all queries related to each sections of Special Handling and/or refer to the appropriate personnel/Lounges.Respond to complaints and request for information. Assist and explain procedures and policies in response to enquiries within the area.Provide necessary administrative backup support, allocate the staff on flights, meetings and coordinate all related arrangements.Ensures disembarking passengers requiring special assistance are serviced and/or escorted to the arrival hall and cleared through all immigration, baggage claims (if any) and customs formalities.In case of passenger is connecting to another flight then assist in carrying out check-in formalities at the transfer desk and escort passenger to the Customer Care lounge.Ensures to collect all documents from the check-in agent while handling passenger at the departure area, escort the passenger through all formalities and take passenger to the lounge and handover all documents to Customer Care Lounge team. In case of any delay co-ordinate with senior or supervisor and provide passenger with latest information available.Escorts passenger to the allocated boarding gate and handover the boarding card to the concerned staff. After completion of document checks/boarding process, take the passenger to the allocated seat in the aircraft.Assist passenger to be transported from one point to another either or by Wheelchair or by the usage of buggy.

Data Entry Operator

Advertising, Marketing & Events management.