Providing Tier 3 support to our clients. Respond to service requests.Managing Network(Update and maintenance).Enrolling, configuring and troubleshooting devices with various MDM platforms( Laptops, MacBook's, Phones, iPads) .Configuring Workstations. Provide support for TeleconferencingProcuring equipment for our clientsData migration and Platform development.

-- Respond to service calls on workstations, printers and other network attached devices-- Server maintenance.-- Completely Responsible For upgrade from Windows 7 to Windows 10 and MS Office 13 to MS office 16. -- Setup and Assists Employees Working From Remote locations.-- Provide support for Hubspot.-- Utilized a variety of software systems including Active Directory and Mainframes.-- Install new workstations and remove old workstations in accordance to procedures-- Setup New employees.-- Manage website content by keeping information to the public updated and accurate-- Design statistical reports using SQL Server Reporting Services-- Perform routine and special updates to database-- Quarterly Update( Induction of Data Provided by Vendors and Whole sellers to our Database )-- Manage Microsoft Dynamics AX.

• Reviewed the Business Requirement Document, System Requirement Specifications and use cases in the initial phase of development for J2EE Application.• Developed and modified complex Test Scripts where Performance, Efficiency, and Reliability were critical.• Performed integration and regression testing on various platforms and different versions of the application.• Performed White Box and Block Box Testing.•Identified bottlenecks, data errors and integration problems and revised application to enhance performance.• Involved in writing extensive SQL queries for database testing• Managing multiple tasks through the Testing life cycle, including Test Strategy and Test Plan, Test Cases.• Involved in system requirements reviews and technical reviews & testing implementations.• Created back end Test cases for database and logs • Involved with teams from other systems in setting up the test environment and releases• Performed System, Integration, Interface, Web, GUI, Network, Security, User Acceptance and Regression testing• Performed end-to-end testing for both data transformation as well as functionality testing• Responsible for supporting all data and environment issues associated with test execution.• Problem reporting and management, including timely and accurate communications to the impacted teams• Involved in bug tracking using Quality Center• Involved in automating test cases using QTP• Involved in writing QTP scripts using VB Script• Involved in Smoke and Sanity Testing• Involved in testing Regression Testing for Builds• Involved in Database test by using TOAD and SQL.• Involved in testing with Scrum Framework• Involved in testing of XML files• Involved in Regression Testing during Builds and Releases• Involved in web based testing issues like cache, session, cookies and login issues• Involved in Performance testing