Abdul Waheed Email & Phone Number

Karachi, Pakistan

o Practice IT Support member guidelines at its full which shall periodically be sharing Line with manager.o Ensure Ticket system is utilized at its full both by users and by IT team.o Keep a track of IT inventory items and ensure efficient utilization of investmento Handling incoming incidents via the phone / e-mail promptly and effectively.o Introducing and integrating new technologies into existing data center environments.o Applying operating system updates, patches, and configuration changes.o Adding, removing, or updating user account information, resetting passwords, etc.o Responsibility for documenting the configuration of the system.o Managing Email accounts. o Installation & Configuration SAP GUI Connection.

o IBM Lotus Notes Admin Client, Configuration & Installation.o Handling incoming incidents via the phone / e-mail promptly and effectively.o Analyzing system logs and identifying potential issues with computer systems.o Introducing and integrating new technologies into existing data center environments.o Performing routine audit of systems and software.o Applying operating system updates, patches, and configuration changes.o Adding, removing, or updating user account information, resetting passwords, etc.o Responsibility for documenting the configuration of the system.o Ensuring that the network infrastructure is up and running.o Configuring, adding, and deleting file systems.

• High level Professional Experience in installing, maintenance and troubleshooting IT Hardware's and Networking Devices which includes HP, Dell and Cisco products and have extensive knowledge in handling Software. • Procurement, configuration of routers, access points, firewall and switches • Responsible for Server Backup & recovery • IT documentation and inventory control for all IT equipment’s (printer, laptop, desktop, it peripherals) • Provide administration support for Multifunction Printers HP, Canon) • Installation and periodic running of antivirus for all servers and workstations • Coordination for implementation of new systems. • To solve the computer hardware problems & Network problems. • Responsible to maintain Domain activities • To solve the problems for DHCP, Active Directory, ISA Server, E-Mail Router and DNS.

Karchi Pakistan

• Handling technical call.• Documenting all the calls taken.• Take full ownership of the call and follow the set of procedures in computer troubleshooting and help fix customer’s issue through calls.• Focus to provide a pleasant customer experience in any call.• Communicate effectively and, occasionally share technical knowledge in DSL, internet and services.

Karachi Pakistan

Schedule appointments with prospects to attend sales presentations at (The Vacation Store) in Toronto. Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service after attending presentation. Record names, addresses, appointment, and reactions of prospects contacted.Ensure the quality of - leads generated, completed surveys, and appointments set Meet the number of required calls per day. Submit reports required by the Team Leader at the end of the shift. Solving quires and provides them complete direction to reach to the presentation office

Ccna, Cisco Networking, Letter

Bachelor, Business/Commerce, 2Nd Division

Diploma In Computer Science, Computer And Information Sciences And Support Services, Letter

o D.C.S ( Diploma In Computer Science) o Certification In Oracle Developer Database o Network System Implementation N.T Server Ver 4.0 N.T.