● Supervised the team of 11, delegating tasks and fostering a collaborative environment to improve the team’s productivity. ● Developed and distributed monthly invoicing and billing metric reports, providing valuable insights that facilitate planning and decision-making. ● Effectively managed client relationships to resolve disputes regarding invoices, reducing unresolved billing issues through strong communication and negotiation skills. ● Enhanced the revenue cycle management for offshore clients through strategic communication & follow-ups with insurance companies and clients to improve claim approval rates. ● Communicated with clients and other third-party healthcare staff i.e. insurances, clearinghouses and other third-party payers● Implemented efficient workflow processes within the team to consistently resolve an average of 150 claims daily for five US clients, resulting in reduced rejections from the clearinghouse, improved client satisfaction and reduced backlog.● Minimized the team’s billing errors and reduced rejections by the clearinghouse for quicker payment cycles through regular training of team members.● Responsible for monthly billing management worth $0.3M for five clients.

• Assist the team lead in managing, designating work & leading 12 team members.• Designated as the superuser for insurance online web portals, clearinghouses and billing software such as ECW software. • Oversee the preparation of statements and bills for US-based medical billing clients.• Ensure maintenance of client records related to invoicing and bill payment.• Make and distribute monthly reports of invoicing and billing metrics.• Manage customer relationship to resolve disputes about invoices or billing process.• Manage revenue cycle with insurance co. & offshore clients through strong communication.• Ensure no outstanding claims with offshore healthcare insurances. • Ensure efficiency in managing day-to-day medical billing for offshore doctors.• Effectively maintain all the medical records for dedicated accounts.• Efficiently use ECW software to ensure timely, error-free entry of medical bills.

● Managed everyday medical billing for dedicated offshore accounts, ensuring 100% accuracy and timely processing.● Successfully worked in close coordination with MTBC’s United States office, streamlining operations & improving efficiency.● Managed revenue cycle through effective communication with insurance companies, leading to faster claim approvals.● Successfully resolved outstanding claims with offshore healthcare insurances, reducing overdue payments and improving cash flow. ● Ensured swift maintenance of medical bills using Reflection Software, enhancing the overall efficiency of billing process.

● Led Monitored the timely delivery of shipments across the country and abroad, ensuring a 95% on-time delivery rate. ● Enhanced customer satisfaction by implementing the customer services strategy, leading to higher overall customer satisfaction.● Improved cross-functional communication by liaising with clients and collaborating with customer service teams.● Collected and utilized customer feedback to drive service improvements and enhance client experiences.

•Empowered people at grass-root level through “Deepening Participatory Governance”.•Conducted Micro Health Insurance baseline survey work and completed the report.

Conducted Interviews and assessment of the welfare applicants while making case studies using management information system.